Retail Trainee Manager - Surrey

Majestic Wines Warehouse Limited; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Performance bonus

Staff discount (up to 20%)

Career development programmes

Travel opportunities around vineyards

Pension scheme

Life assurance (2x salary)

Uniform provided

29 days holiday

Job summary

Majestic Wine Group seeks a dynamic Trainee Manager for a 12-month development programme designed to prepare you for Store Manager roles. You will rotate through operational, service and leadership standards, supported by your Store Manager, with opportunities for future progression within Majestic.

The role requires 44 hours per week across evenings and weekends, with travel to nearby stores as needed and flexible relocation within the Surrey region.

Qualifications

• Experience in fast-paced, target-driven retail or hospitality.
• Ability to deliver exceptional customer experience to every customer.
• WSET level 2 and 3 (or willingness to pursue).

Responsibilities

• Drive store performance by maximizing sales and KPI focus.
• Deliver market-leading customer service to grow loyalty and repeat purchases.
• Provide VIP concierge service with product updates and tastings.
• Lead tasting counter with knowledge of our range and events.
• Develop wine knowledge to support WSET qualification.
• Maintain store appearance and upkeep in and out.
• Support day-to-day operations including deliveries, merchandising and customer calls.
• Identify opportunities to improve store operations and compliance with policies.
• Support Store Manager and mentor junior staff.

Skills

Team player

Customer service

Problem solving

Communication

Time management

Wine knowledge

Self-motivation

Adaptability

Driving

Job description

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine in Surrey are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

The Role

As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.

• Type: Permanent Contract
• Commitment: 44 hours per week (includes evenings and weekends)
• Location Flexibility: You must be willing and flexible to travel and support surrounding stores as needed. Must be willing to work in the following stores: Dorking, Leatherhead, Farnham
• Grade: 3

Key Criteria

• Driving Requirement: Operating a company van is a core part of this role. Applicants must be fully confident and comfortable driving larger vehicles.
• License Restrictions: A full UK manual driver’s license, held for a minimum of 12 months, is strictly required.
• Availability: Full flexibility to work weekends and evenings is essential.

Key Responsibilities

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

• Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Take ownership of your own development, utilising the support and resources available.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

Knowledge & Skills Required

• Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
• You can prioritise and strategically problem solve in high pressure environments
• Self-motivated, able to thrive when working alone and as part of a team
• A can-do attitude with a passion for seeing problems through to solutions
• Adaptable and resilient to meet the ever-changing demands of our business
• Excellent communication and time management skills
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points

What is in it for you:

• Performance Bonus
• Up to 20% staff discount
• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
• Fantastic incentives that take you around the world to explore our different vineyards.
• A contributory Company Pension Plan
• Life Assurance (Worth 2 times your annual salary)
• Uniform provided
• 29 days holiday, including public and bank holidays.
• PLUS invites to wine tasting events
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
• Company maternity, paternity and adoption leave after 26 weeks.
• Long service rewards
• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
• Company sick pay scheme

Who are we?

Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on-trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on-trade supply network and a growing wine bar estate, Majestic is focused on curating a high-quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.