Retail & Trade Sales Advisor – Customer‑First Upsell

Express Recruitment; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run, industry-leading business in Leicester is seeking a Retail Sales Advisor to expand their friendly team. The ideal candidate will have a passion for delivering high-quality customer service, with responsibilities including managing customer enquiries and upselling products. The role offers an hourly rate of approximately £12.21, plus a bi-annual bonus and excellent benefits in a supportive environment.

Benefits

Bi-annual bonus

Thorough training plan

Excellent benefits package

Employee discount scheme

Qualifications

• Passion to deliver highest quality customer service.
• Previous experience within a customer-facing or retail sales role.
• Ability to work strongly within a tight-knit team.

Responsibilities

• Offer support and product knowledge to branch customers.
• Effectively manage customer enquiries face-to-face and by phone.
• Maintain high levels of customer service to ensure best experience.
• Upsell products to maximise branch revenue.

Skills

Customer service

Retail sales experience

Self-starter

Teamwork

Job description

A family-run, industry-leading business in Leicester is seeking a Retail Sales Advisor to expand their friendly team. The ideal candidate will have a passion for delivering high-quality customer service, with responsibilities including managing customer enquiries and upselling products. The role offers an hourly rate of approximately £12.21, plus a bi-annual bonus and excellent benefits in a supportive environment.