Retail Team Leader – Part-Time (12 Hours/Week)

Heron Foods; Wales; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading grocery retailer in Wales is seeking a part-time Retail Team Leader. You will support your team in achieving store targets while ensuring excellent customer service. Ideal candidates will have supervisory experience in retail and demonstrate strong leadership skills. This role offers a competitive hourly wage and diverse perks including staff discounts and health support.

Benefits

10% staff discount

Leadership development programs

24/7 GP access

Confidential emotional support

Qualifications

• Experience in a supervisory, team leader, or keyholder role in retail or hospitality.
• Friendly and confident demeanor.
• Strong work ethic and ability to thrive in a fast-paced environment.

Responsibilities

• Lead and support your team to hit store targets.
• Deliver excellent customer service and handle queries professionally.
• Keep shelves full, tidy, and visually appealing.
• Assist with stock deliveries and backroom organisation.
• Act as a keyholder, including opening and closing the store.

Skills

Leadership

Customer service

Teamwork

Organisational skills

Job description

Role overview

Step Into Leadership: Retail Team Leader – Part-Time (12 Hours/Week)

Location: Ebbw Vale, Gwent, NP23 6HQ

Pay: Up to £12.50 per hour (inclusive of enhancement when performing management duties)

Hours: 12 hours per week

Why Join the Heron Foods Family

We’re passionate about our people and proud to offer:

• Staff Discount: 10% off at both Heron Foods and B&M.
• Leadership Development: Ongoing training and future-focused development through programs like Future Flyers.
• Health & Wellbeing: 24/7 GP access for you and your family, plus free, confidential emotional and mental health support.
• Recognition & Perks: Long service awards, exclusive colleague discounts, and more.

What You'll Be Doing

As a Retail Team Leader, you’ll play a key part in the day-to-day success of the store, including:

• Leading and supporting your team to hit store targets.
• Delivering excellent customer service and handling queries professionally.
• Keeping shelves full, tidy, and visually appealing.
• Assisting with stock deliveries and backroom organisation.
• Acting as a keyholder, including opening and closing the store when required.

Your Role in Action

You’ll work side-by-side with your team, helping to create a positive, productive store environment. Whether stepping up to lead or diving into the detail, your contribution will help the store thrive—and your colleagues feel supported.

What We’re Looking For

We’re on the lookout for someone who:

• Is friendly, confident, and ready to lead by example.
• Has a strong work ethic and thrives in a fast-moving setting.
• Brings some experience in a supervisory, team leader, or keyholder role in retail or hospitality.
• Is organised and able to take the lead when needed.

You Might Know This Role As

If you’ve searched under other job titles, this opportunity may also appear as: Retail Supervisor, Keyholder, Senior Sales Assistant, Store Team Leader, Shift Leader, Retail Floor Manager, Shop Supervisor, or Assistant Store Supervisor.

Apply Today

We may close applications early—so don’t miss out. Join a business where your leadership will be seen, valued, and rewarded.

Heron Foods is proud to be an equal opportunity employer.

We celebrate diversity and welcome people from all backgrounds to join our growing team.