Retail Team Leader – Part-Time (12 Hours/Week)

Heron Foods; Swansea; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retailer in Wales is seeking a part-time Retail Team Leader to guide their team in achieving store targets and provide excellent customer service. This role requires experience in a supervisory position within the retail or hospitality sectors. The ideal candidate should possess strong leadership, organizational skills, and a friendly demeanor. Join a fast-growing company where your efforts will contribute significantly to the store's success and team morale.

Benefits

Staff Discount: 10% off

Ongoing training and development

24/7 GP access for you and your family

Confidential emotional and mental health support

Qualifications

• Experience in a supervisory or team leader role in retail or hospitality.
• Strong work ethic and ability to thrive in a fast-moving environment.
• Friendly, confident, and ready to lead by example.

Responsibilities

• Lead and support the team to hit store targets.
• Deliver excellent customer service and handle queries professionally.
• Keep shelves full, tidy, and visually appealing.
• Assist with stock deliveries and backroom organisation.
• Act as a keyholder, including opening and closing the store.

Skills

Leadership skills

Customer service

Team management

Organisational skills

Job description

Role overview

Step Into Leadership: Retail Team Leader – Part-Time (12 Hours/Week)

Location: Morriston, Swansea, SA6 8AQ

Pay: Up to £12.50 per hour (inclusive of enhancement when performing management duties)

Hours: 12 hours per week

Lead by Example, Grow with Us

Heron Foods is expanding fast, with more than 340 stores across the UK—and we’re looking for a driven, reliable Retail Team Leader to help guide the team to success. If you thrive in a busy retail environment and enjoy motivating others, this could be the next step you’ve been waiting for.

Why Join the Heron Foods Family?

We’re passionate about our people and proud to offer:

• Staff Discount: 10% off at both Heron Foods and B&M.
• Leadership Development: Ongoing training and future-focused development through programs like Future Flyers.
• Health & Wellbeing: 24/7 GP access for you and your family, plus free, confidential emotional and mental health support.
• Recognition & Perks: Long service awards, exclusive colleague discounts, and more.

What You'll Be Doing

As a Retail Team Leader, you’ll play a key part in the day-to-day success of the store, including:

• Leading and supporting your team to hit store targets.
• Delivering excellent customer service and handling queries professionally.
• Keeping shelves full, tidy, and visually appealing.
• Assisting with stock deliveries and backroom organisation.
• Acting as a keyholder, including opening and closing the store when required.

Your Role in Action

You’ll work side‑by‑side with your team, helping to create a positive, productive store environment. Whether stepping up to lead or diving into the detail, your contribution will help the store thrive—and your colleagues feel supported.

What We’re Looking For

We’re on the lookout for someone who:

• Is friendly, confident, and ready to lead by example.
• Has a strong work ethic and thrives in a fast-moving setting.
• Brings some experience in a supervisory, team leader, or keyholder role in retail or hospitality.
• Is organised and able to take the lead when needed.

You Might Know This Role As:

If you’ve searched under other job titles, this opportunity may also appear as: Retail Supervisor, Keyholder, Senior Sales Assistant, Store Team Leader, Shift Leader, Retail Floor Manager, Shop Supervisor, or Assistant Store Supervisor. No matter the title, if you're passionate about retail and team leadership, we’d love to hear from you!

Apply Today

We may close applications early—so don’t miss out. Join a business where your leadership will be seen, valued, and rewarded.

Heron Foods is proud to be an equal opportunity employer.

We celebrate diversity and welcome people from all backgrounds to join our growing team.