Retail Team Leader: Inspire Service & Growth

Hobbycraft; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading crafting retailer in Reading seeks a Team Leader to support store operations and enhance customer service. You'll assist in daily management, run the store in the absence of the Store Manager, and coach team members for success. The ideal candidate has retail experience and a passion for sales, driving profit, and customer satisfaction. This position offers a competitive salary and a range of company benefits.

Benefits

33 days holiday including bank holidays pro-rata

40% colleague discount

Employee support programme

Discounted gym membership

Colleague social events throughout the year

Qualifications

• Proven track record in retail or similar, driving profits and coaching colleagues.
• Duty management experience is advantageous.

Responsibilities

• Lead a team, ensuring outstanding customer service.
• Support Store Manager in daily operations and keyholder duties.
• Coordinate Click and Collect process and handle deliveries.

Skills

Organisation and planning

Decision making

Interpersonal and communication skills

Excellent customer service

Adaptability

Commercial awareness

Brand ambassador

Self‑motivated

Job description

A leading crafting retailer in Reading seeks a Team Leader to support store operations and enhance customer service. You'll assist in daily management, run the store in the absence of the Store Manager, and coach team members for success. The ideal candidate has retail experience and a passion for sales, driving profit, and customer satisfaction. This position offers a competitive salary and a range of company benefits.