Retail Team Leader – Customer Service & Sales

JD GROUP; Skipton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail company in Skipton is looking for a Junior Manager to enhance customer service and support the store team. You will be responsible for supervising staff, achieving sales targets, and maintaining high merchandising standards. Ideal candidates should have supervisory experience in a retail environment, strong communication skills, and a passion for retail trends. The role offers various benefits, including employee discounts and development opportunities.

Benefits

Monthly discretionary bonus schemes

Company discount of 25%

Access to well-being advice

Wide range of internal development courses

Discounted gym memberships

Qualifications

• Previous supervisory or team leader experience in a fast‑paced retail environment.
• Passionate about retail with a good understanding of the latest trends.
• Strong communication and attention to detail.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries.
• Drive and exceed sales targets through monitoring and analysis.
• Train and develop staff by overseeing training assessments.

Skills

Supervisory experience in retail

Understanding of retail trends

Coaching and mentoring skills

Strong communication skills

Attention to detail

Job description

A leading retail company in Skipton is looking for a Junior Manager to enhance customer service and support the store team. You will be responsible for supervising staff, achieving sales targets, and maintaining high merchandising standards. Ideal candidates should have supervisory experience in a retail environment, strong communication skills, and a passion for retail trends. The role offers various benefits, including employee discounts and development opportunities.