Retail Team Leader

Warner Bros. Entertainment Inc.; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in Liverpool is seeking a Retail Team Leader to support the Retail Manager in delivering exceptional guest experiences and driving sales. You will lead a team in a fast-paced environment, ensuring optimal customer service and stock management. Ideal candidates will have supervisory experience, a passion for the Harry Potter brand, and strong Excel skills. Benefits include a competitive hourly wage and comprehensive perks.

Benefits

£15.15 per hour

25 days holiday (pro-rata)

GymPass or free access to on-site gym

Exclusive access to Screeners App

Staff discounts on Studio Tour tickets

Access to Friends and Family events

Free on-site staff car parking

Complimentary staff shuttle bus

On-site staff Studio Café

Option for pension and healthcare

Qualifications

• Experience in a service-oriented retail environment.
• Demonstrable experience in supervising a large team.
• Enthusiasm for the Harry Potter brand.
• Advanced knowledge of Excel.

Responsibilities

• Maximize sales opportunities and minimize customer wait time.
• Lead by example to optimize service standards.
• Encourage and reward service excellence within the team.
• Participate in daily briefings to align team activities.
• Support team development through coaching and performance management.
• Manage rotas and schedules for the retail team.
• Ensure visual merchandising meets high standards.
• Assist in stock management and operational needs.
• Supervise the morning stock fill and ensure availability.

Skills

Service excellence

Team supervision

Customer service

Sales optimization

Product presentation

Proactive sales approach

Knowledge of Harry Potter brand

Microsoft Office skills

Advanced Excel

Job description

Responsibilities

• Ensure our sales targets are achieved by fully maximising all sales opportunities, deploying our sales team to the most effective areas of the store and to minimise customer wait time.
• Optimise the service provided by team, leading by example, to increase customer conversion and average spend as well as maintaining minimal shrinkage through the efficient handling of product and packaging.
• Encourage positive behaviours by assisting the Retail Manager to recognise, feedback and reward service excellence as well as supporting staff training to ensure the team is fully equipped to meet customer needs, deliver optimum levels of service, and maintain visual standards.
• Participate in daily briefings to keep all members of the team fully aware of activity within the department and the business.
• Support ongoing performance management and staff development, as well as taking responsibility for own personal development through one‑on‑one coaching from line manager.
• Support the Retail Assistant Manager and wider team with preparation of rotas and schedules and payroll information required is updated.
• Ensure the store is visually merchandised to the highest standard with all scheme, graphics and equipment are being used correctly and in accordance with guidelines and agreed standards.
• Support the retail team at WBSL as part of a retail duty management team (over a seven‑day week rota), ensuring that there is cover of the Studio Tour as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members.
• Ensure stores are fully stocked and prioritise the higher selling lines. Lead from the front by assisting with deliveries, manual handling and other operational needs based around the onsite warehouse team.
• Lead the morning fill to ensure we are well stocked and merchandised correctly. Supervisory experience in a large, and fast paced volume retail environment (or the tourism, leisure, or heritage industry).

Qualifications

• Experience of having worked in an environment where high emphasis is placed on service, product presentation and commercial management, with a proactive approach in seeking out opportunities to increase sales.
• Demonstrable experience in supervising a large team in a highly dynamic environment.
• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
• Knowledge of Microsoft Office with an advanced knowledge of Excel.

Working Pattern

Due to the adaptive nature of this role flexibility is required to suit the needs of the business Flexibility to be able to work 40 hours a week on a shift pattern, varying from Monday to Sunday.

Onsite Working

This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

Employer Description

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our studios are considered one of the foremost motion picture and television production and post‑production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Role Summary

As a Retail Team Leader, you'll support the Retail Manager and Assistant Managers in delivering exceptional guest experiences, driving sales, and managing stock across both the shopfloor and warehouse. This is a hands‑on leadership role in a fast‑paced, high‑footfall environment, where coaching and adaptability are key. Help bring the wizarding world to life for our customers through outstanding retail standards and team support.

Compensation & Benefits

• £15.15 per hour
• 25 days holiday (pro‑rata)
• GymPass or free access to our on‑site gym
• Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on‑site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On‑site staff Studio Café
• Option to join our pension and private healthcare scheme