Retail Team Lead (Service) - Nike Oxford Circus

Nike; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading sportswear retailer in Oxford is looking for a Retail Team Lead to deliver exceptional consumer service and ensure a premium brand experience. You will coach and motivate your team, manage daily business operations, and meet sales targets. The ideal candidate has retail experience and strong communication skills. Excellent compensation and benefits, including performance bonuses and employee discounts, are offered.

Benefits

One of the best compensation packages in the industry

Opportunity for monthly performance-based bonus

Employee discounts

Diversity, Equity & Inclusion support

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling, available to work full time.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees.
• Support management of daily business to achieve sales targets.
• Identify and solve problems in partnership with store leadership.
• Ensure the store complies with all brand standards.

Skills

Customer service experience

Team management

Effective communication

Sales techniques

Flexible scheduling

Job description

What You Bring

Flagship Nike Oxford Circus is looking for a Retail Team Lead to join our team and provide world‑class service to the consumer. Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines. Our Leads specialize in one business area but will support cross‑functionally.

• COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
• ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What You Get

• One of the best compensation and benefits packages in the industry.
• Opportunity for monthly performance‑based bonus.
• A supportive team that values Diversity, Equity & Inclusion.
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in‑store employee discounts and a brand‑new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work FULL TIME, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note that relocation support is not provided for this role.

Apply now online

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