Retail Team Lead (Service) - Nike Oxford Circus

Nike; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global athletic brand is seeking a Retail Team Lead at their Oxford Circus location in the United Kingdom. The successful candidate will deliver exceptional consumer service, motivate employees, and support daily business operations. Previous retail experience and strong communication skills are essential. This full-time role offers a competitive compensation package and generous employee discounts.

Benefits

Competitive compensation and benefits package

Monthly performance-based bonus

Employee discounts

Supportive team culture

Qualifications

• Preferred customer service and/or retail experience.
• Ability to manage a small team of peers.
• Effective communicator and brand ambassador.

Responsibilities

• Deliver exceptional consumer service and premium brand experience.
• Coordinate, coach, and motivate employees.
• Support management of daily business to achieve sales targets.

Skills

Customer service skills

Team management

Effective communication

Sales techniques

Flexibility in scheduling

Job description

Overview

Flagship Nike Oxford Circus looking for a Retail Team Lead to join our team and provide worldclass service to the consumer:

What you bring

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our Leads specialize in one business area but will support cross-functionally

1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work FULL TIME, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note that relocation support is not provided for this role.

Apply now online

We are waiting for you!