Retail Team Lead: Elevate Service & Sales

JD GROUP; Penrith; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company in Penrith seeks a Supervisor to provide managerial support and enhance customer service. Responsibilities include training staff, exceeding sales targets, and maintaining high visual standards. Ideal candidates should have supervisory experience in retail, strong communication skills, and a passion for the industry. This role offers various benefits, including discounts and development opportunities.

Benefits

Monthly discretionary bonus schemes

25% discount on in-store and online products

Health cash plans

Access to internal development courses

Discounted gym memberships

Colleague networks and volunteer opportunities

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced Retail environment.
• Passionate about retail with an understanding of trends and competitors.
• Experience in coaching and mentoring individuals.

Responsibilities

• Deliver excellent customer service by handling complaints and inquiries.
• Drive and exceed sales targets while maintaining visual merchandising standards.
• Train and develop staff, ensuring they complete mandatory training.

Skills

Supervisory experience

Customer service skills

Strong communication skills

Attention to detail

Coaching and mentoring

Understanding retail trends

Job description

A retail company in Penrith seeks a Supervisor to provide managerial support and enhance customer service. Responsibilities include training staff, exceeding sales targets, and maintaining high visual standards. Ideal candidates should have supervisory experience in retail, strong communication skills, and a passion for the industry. This role offers various benefits, including discounts and development opportunities.