Retail Team Lead (Commercial)

NIKE, Inc.; Kingston upon Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sportswear company in Kingston upon Thames seeks a Retail Lead to deliver exceptional service and ensure a premium brand experience. You will coordinate and motivate a team while managing daily business to achieve sales goals. Ideal candidates will have customer service experience, strong communication skills, and a flexible schedule. This role offers a supportive team environment, generous compensation, and employee discounts.

Benefits

Competitive compensation and benefits packages

Monthly performance-based bonus

Diversity, Equity & Inclusion support

Generous employee discounts

Brand-new NIKE outfit for sales floor

Qualifications

• Customer service experience preferred.
• Ability to manage peers effectively.
• Strong communication skills as a brand ambassador.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees in your area.
• Support management of daily business to achieve sales targets.

Skills

Customer service and/or retail experience

Team management skills

Effective communication

Sales techniques application

Flexibility in scheduling

Job description

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines. Our leads specialize in one business area but will support cross-functionally. 1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches. Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit - review job descriptions, departments and teams to discover the role for you. 3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Become a Part of the NIKE, Inc. Team

Nike, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game. Nike Well-Collective Kingston is looking for a Retail Lead to join our team and provide world-class service to the consumer. NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete.

What you get

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.