Retail Systems Support (3297)

GTR (Govia Thameslink Railway); Croydon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK transport provider based in Croydon is seeking Retail Systems Support professionals to maintain and develop retail systems and processes. You will act as a technical expert, providing support for applications, managing audits, and training staff across stations. The role offers benefits including a final salary pension, 25 days holiday, health care, and significant travel discounts for staff and their families.

Benefits

Final salary pension

25 days holiday plus bank holidays

Healthcare

Free travel for you and your family

75% off travel on other train companies

Discounted Oyster Card

Family-friendly leave policies

Retail discounts through StarHub

Qualifications

• Experience in maintaining and supporting retailing equipment.
• Ability to manage various tasks efficiently.
• Willingness to pursue personal development.

Responsibilities

• Provide support for retail applications and processes.
• Test new software developments for compatibility.
• Act as ambassador for GTR in meetings.
• Administer retail systems and maintain databases.
• Report issues to relevant suppliers in a timely manner.
• Train staff across all TIS as required.

Skills

Technical expertise in retail applications

Strong communication skills

Problem-solving ability

Job description

GTR are recruiting 2x Retail Systems Support

Based out of our Head Office at Go Ahead House, East Croydon.

As the Retail Systems Support you will be responsible and accountable for the maintenance and support development of all retailing equipment, databases and processes within GTR.

1 post will provide duties listed below.

1 post will provide duties listed below, plus supervisory responsibilities.

Key Success Criteria

• Accountable for the effective maintenance of all retail systems and ensuring that accurate reporting is made available to appropriate management teams where issues occur.
• Participate in product development process to ensure any new products can be effectively implemented within our retail systems; communicate and provide information by relevant methods to assist and enable retail operations and effective service both internally and externally. Interpret instructions and issues arising, and then implement actions according to company policies and procedures.
• Manage the stations allocated to you. Complete station audits and assist stations in looking after all TIS, gates and validators at their station.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Your Day-to-day Duties Will Include

• Provide support as a technical expert on all retail applications and processes.
• Provide support in testing new software developments for station retailing equipment to ensure compatibility with our equipment.
• Act as an ambassador for GTR when attending meetings with other TOCs or suppliers and for the department when attending internal meetings, accurately recording details of meetings and action points raised.
• Provide the administration for GTR retail systems, databases and tools to ensure they are kept current and up to date. Also to ensure that all processes are kept up to date or to provide technical assistance in supporting retail related processes developed by other departments.
• Ensure all issues that are outside fingertip maintenance are reported in a timely fashion to the relevant supplier.
• Supply training to staff across all TIS where required.
• Complete tasks in addition to those described in this job description as directed by your manager to meet the company's needs.

What We Can Offer You

• Final salary pension
• 25 days holiday plus bank holidays
• Healthcare
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• Discounted Oyster Card
• GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
• StarHub – our great benefits package which, for example, includes discounts with many retailers.