Retail Supervisor with barista experience

Compass Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading food services company in the City Of London seeks an experienced Retail Supervisor with mandatory barista experience. This role involves leading teams to deliver high-quality customer service and maintaining operational standards. The ideal candidate will have excellent communication skills and a proactive approach. Competitive pay and flexible shifts are offered.

Benefits

Competitive weekly pay (£15.35 including holiday pay)

Flexible shift patterns

Ongoing training

Opportunities for career development

Pension scheme

Qualifications

• Mandatory barista experience, with the ability to train and support others.
• Strong communication and interpersonal skills.
• Ability to remain composed and efficient under pressure.
• Excellent organisational skills and attention to detail.
• A proactive, team-oriented approach with a commitment to service excellence.

Responsibilities

• Lead the retail and catering teams for high-quality guest experience.
• Ensure effective team communication and operational coordination.
• Resolve customer feedback and service issues professionally.
• Oversee refunds and financial transactions accurately.
• Support staff performance and morale through proactive engagement.
• Maintain high standards of service during peak periods.

Skills

Strong communication and interpersonal skills

Ability to remain composed under pressure

Excellent organisational skills

Proactive team-oriented approach

Job description

Retail Supervisor (Barista Experience Required)

We are currently recruiting an experienced and service-focused Retail Supervisor with mandatory barista experience to join our casual workforce, supporting operations across a range of high-profile venues.

This position offers a unique opportunity to work within a flexible, dynamic environment while delivering outstanding customer service and supporting front-line retail teams.

Key Responsibilities

In this supervisory role, you will be responsible for:

• Leading the retail and catering teams to deliver a consistent and high-quality guest experience
• Ensuring effective team communication and operational coordination across shifts
• Resolving customer feedback and service issues in a professional and timely manner
• Overseeing refunds, and financial transactions with accuracy
• Supporting staff performance and morale through proactive engagement
• Maintaining high standards of service during peak trading periods

Candidate Requirements

• Mandatory barista experience, with the ability to train and support others
• Strong communication and interpersonal skills
• Ability to remain composed and efficient under pressure
• Excellent organisational skills and attention to detail
• A proactive, team-oriented approach with a commitment to service excellence

What We Offer

• Competitive weekly pay (£13.70 + 12.07% holiday pay = £15.35)
• Flexible shift patterns to suit your availability
• Ongoing training through our eLearning platform
• Opportunities for career development and progression
• Pension scheme

How to Apply

To apply, please complete our short online application form. A member of our team will be in touch shortly to invite you for an induction day. Successful candidates can expect to begin work within a few days, subject to onboarding.