Retail Supervisor (Music)

Factory International; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading event venue in Manchester seeks a Retail Supervisor to manage gig retail operations, oversee staffing, and contribute to an outstanding visitor experience during events. The ideal candidate has experience in retail management, strong organizational skills, and the ability to work collaboratively in a dynamic team environment.

Qualifications

• Experience in retail management.
• Strong organizational skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Manage gig retail operation for events up to 4,500 attendees.
• Brief and oversee retail staff.
• Serve as key contact for touring merch teams.

Job description

Overview

The Retail Supervisor is a key delivery role with both our commercial team and our visitor team – it contributes to creating an outstanding visitor experience that helps to drive spend within our varied retail areas. This particular role will focus primarily on our music and event retail.

Responsibilities

You’ll manage the on the day gig retail offering for events ranging up to 4,500 attendees including briefing the retail staff, overseeing the count-in and count-out and being the key contact for touring merch teams.

You’ll contribute to ensuring a successful and smooth retail operation as part of a larger event team.

Retail supervisors are also instrumental, on non-event days, in advancing the retail for the show and ensuring they are appropriately staffed.