Retail Supervisor: Lead Team, Drive Service & Standards

Screwfix; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Scotland is seeking a Retail Supervisor to lead the team, ensuring high standards while providing exceptional customer service. In this role, you will manage store operations, handle queries, and lead by example. The ideal candidate should have experience as a supervisor in a fast-paced environment, a passion for customer engagement, and strong team management skills. This position offers a competitive salary alongside multiple employee benefits such as annual leave and a pension scheme.

Benefits

28 days annual leave

14% company pension scheme

Life cover

20% discount

Discounted healthcare

Company share save scheme

Excellent training and development

Qualifications

• Experienced supervisor or duty manager in a fast-paced environment.
• Ability to provide excellent customer service and translate it into sales.
• Inquisitive and focused on continuous improvement.

Responsibilities

• Lead the team and ensure store standards are maintained.
• Handle cash reconciliations and customer queries.
• Create an enjoyable and fun store environment.

Skills

Customer service

Team management

Adaptability

Sales expertise

Attention to detail

Job description

A leading retail company in Scotland is seeking a Retail Supervisor to lead the team, ensuring high standards while providing exceptional customer service. In this role, you will manage store operations, handle queries, and lead by example. The ideal candidate should have experience as a supervisor in a fast-paced environment, a passion for customer engagement, and strong team management skills. This position offers a competitive salary alongside multiple employee benefits such as annual leave and a pension scheme.