Retail Supervisor

CO-OP; Writtle; On-site; GBP 40,000 - 60,000; Part time

Job summary

A national supermarket chain is seeking a Customer Team Leader to supervise the store team and ensure high-quality customer service. Responsibilities include coaching team members, managing store operations, and engaging with community initiatives. Ideal candidates should possess strong people skills, organizational capabilities, and a willingness to learn. This part-time role offers competitive pay and a variety of benefits.

Benefits

36 days holiday

Pension scheme with up to 10% employer contribution

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

30% discount on all products

Wagestream (money-management app)

Full, paid training and support

Qualifications

• Great people skills and the ability to build positive relationships with customers and colleagues.
• Strong organizational and problem-solving skills.
• A desire to learn, grow and develop your leadership skills.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly, welcoming and thoughtful service every day.
• Develop your team’s capabilities through coaching and training.
• Ensure the store remains safe, legal and fully operational.
• Maintain stock accuracy and perform diligence checks.
• Deputise for the Store Manager and deliver HR processes as required.
• Lead the introduction of new products and services.
• Build relationships and support local community initiatives.

Skills

People skills

Organizational skills

Problem-solving skills

Flexibility

Job description

As a Customer Team Leader you will be part of a friendly team dedicated to helping our customers. You will lead the store team – coaching and supervising Customer Team Members, deputising for the Store Manager and ensuring high‑quality customer service while carrying out store duties such as re‑stocking shelves and cleaning up spillages.

At Co‑op we have been focused on making things fairer for our members and communities for over 175 years. As a colleague you will receive support for your physical, mental and financial wellbeing, access to market‑leading policies and assistance through life events ranging from bereavement to fertility treatment and menopause.

What you’ll do

• Provide friendly, welcoming and thoughtful service every day, managing the store and handling challenging situations.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
• Ensure the store remains safe, legal and fully operational.
• Maintain stock accuracy and perform diligence checks to deliver a great shopping experience.
• Deputise for the Store Manager and deliver HR processes as required.
• Lead the introduction of new products and services, working closely with your team to implement change and encourage open feedback.
• Build relationships and support local community initiatives through the Store Manager’s community plan.

Qualifications

• Great people skills and the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• Flexibility to work a range of different shifts.

Pay: £13.99 per hour
Contract: Permanent, part‑time (20 hours per week) plus regular overtime
Working pattern: Varied shifts including early mornings, afternoons, evenings and weekends, to be discussed at interview.

Benefits

• 36 days holiday (including bank holidays, pro‑rated for part‑time colleagues)
• pension scheme with up to 10% employer contribution
• Virtual healthcare services – GP appointments, eye care, mental health support and nutrition/fitness consultations
• 24/7 employee assistance service
• Cycle‑to‑work scheme
• 30% discount on all Co‑op products in store, plus 10% discount on other brands
• Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it
• Rotas shared three weeks in advance and accessible on your phone
• Full, paid training and dedicated support for your personal development and career progression

You must be aged 18 or over. This role requires authorisation of age‑related sales.

We want to build diverse teams and welcome applications from everyone. If you have a disability we can make reasonable adjustments to our recruitment process to meet your needs. We are part of the Disability Confident scheme and will offer an interview to eligible candidates who apply through the scheme. Please let us know if you would like to be considered under this scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we will ask if you need any reasonable adjustments to enable you to participate.