Retail Supervisor

Screwfix Direct; Rochdale; On-site; GBP 25,000 - 30,000; Full time

Job summary

A retail company in Rochdale seeks a Supervisor to lead the in-store team, ensuring excellent customer service and smooth operations. Responsibilities include cash management and stock oversight. The ideal candidate is experienced in leading teams and passionate about customer satisfaction. Benefits include a competitive salary, up to 33 days annual leave, and training opportunities.

Benefits

Competitive salary

28 days annual leave

Pension scheme

20% discount

Discounted healthcare

Training and development

Qualifications

• Experienced supervisor or duty manager in a fast-paced environment.
• Ability to translate customer service into sales.
• Passionate and reliable team player.

Responsibilities

• Lead in-store team and set customer service standards.
• Ensure smooth operations including cash and stock management.
• Support team and maintain high customer focus.

Skills

Customer service

Team leadership

Sales ability

Flexibility

Job description

Responsibilities

• Host - you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards - you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us!

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

Opening hours

Monday - Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (9am to 4pm)

Why join us

• Joining Screwfix means joining a growing team - full of support, opportunities, and fun!

Benefits

• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We'll also help you be the best you can be, with excellent training and ongoing development.