Retail Supervisor

Toolstation Ltd; Redhill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company is seeking a Retail Supervisor in Redhill to support business operations. Candidates will enjoy a dynamic environment where they can engage customers and collaborate with their team to achieve sales targets. The role offers opportunities for personal and professional growth within the company, along with comprehensive benefits like holidays, pension, and retail discounts. Flexibility, reliability, and a positive attitude are key attributes sought in this position.

Benefits

22 days’ holidays + Bank Holidays

Company pension scheme and life assurance

Bonus scheme

Cycle to work scheme

20% discounts across all Travis Perkins companies

Recognition awards

Family friendly policies

Qualifications

• No prior retail experience is necessary, just a focus on customer service.
• Ability to work collaboratively in a team setting.
• Must maintain a positive demeanor with customers.
• Reliable and flexible in work availability.

Responsibilities

• Support the Store Manager in their absence.
• Check and unpack deliveries, stock shelves.
• Provide excellent customer service at all times.
• Build relationships with customers to ensure their needs are met.
• Maintain a fun and engaging workplace environment.

Skills

Customer service

Teamwork

Positive attitude

Reliability

Job description

What you’ll do

Retail Supervisor in Redhill – 40 hours per week.

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

You’ll be the face of Toolstation, making a fantastic first impression, building long‑lasting relationships and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job. As a retail supervisor, you’ll serve customers, support the Store Manager, check deliveries, pick items from the warehouse and stock shelves. It can be hot in the summer and cold in the winter, but if you take real pride in what you and the team do, our customers will notice and love us all the more for it.

Day‑to‑Day

• Supporting – stand in for the Store Manager in their absence, motivate and engage the team, coach the team to grow sales and achieve targets.
• Mucking in – check and unpack deliveries, stock shelves, clean the branch and put orders together.
• Delivering great service – provide a great customer experience with a smile on your face – no matter how busy you are, and coach the team to do the same.
• Asking questions and building relationships – make sure our customers leave the branch with everything they need for the job.
• Building a fun working environment – maintain our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

What you’ll bring

• Hard work and passion – you don’t need retail experience. Just focus on delivering great service and we’ll teach you the rest.
• A love of teamwork – be happy to muck in and get your hands dirty.
• A positive attitude – make sure that our customers have a great experience while in our branch.
• Reliability – be there when we need you, be flexible and fun to be around.
• Your whole self – bring your whole self to work and let your true personality shine through.

What you’ll get

You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. Because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.

Plus, you’ll receive some of the best benefits in retail.

• 22 days’ holidays + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across all Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 other retailers
• Family friendly policies around maternity, paternity, adoption and surrogacy

Toolstation. The story so far.

We’re one of Britain’s fastest growing multi‑channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self‑builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group mean we always have opportunities for ambitious people who want to grow with us.

To apply

Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.