Retail Supervisor

Toolstation; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Northampton is seeking a Retail Supervisor to enhance customer relationships and support team growth. This role involves maintaining stock levels, delivering excellent service, and leading the store team in the Store Manager's absence. Ideal candidates are reliable and possess a positive attitude. Comprehensive training and attractive retail benefits are provided.

Benefits

22 days’ holidays + Bank Holidays

Company pension scheme and life assurance

Bonus scheme

Cycle to work scheme

20% discounts across all Travis Perkins companies

Qualifications

• Ability to provide a great customer experience.
• Motivating and coaching the team.
• Flexibility and reliability in the workplace.

Responsibilities

• Support the Store Manager in their absence.
• Check and unpack deliveries.
• Maintain branch standards and product availability.

Skills

Customer service focus

Teamwork

Reliability

Positive attitude

Job description

You’ll be the face of Toolstation, making a fantastic first impression, building long‑lasting relationships and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job. Of course as a retail supervisor, you’ll serve customers, and support the Store Manager but you’ll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.

• Supporting. Whether it’s standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
• Mucking in. Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
• Delivering great service. Providing a great customer experience with a smile on your face — no matter how busy you are and coaching the team to do the same.
• Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.
• Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.
  We're one of Britain’s fastest growing multi‑channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self‑builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group means we always have opportunities for ambitious people who want to grow with us.
  Hard work and passion. You don’t need retail experience. Just be focused on delivering great service and we’ll teach you the rest.
  A love of team work. Be happy to muck in and get your hands dirty.
• A positive attitude. Make sure that our customers have a great experience while in our branch.
• Reliability. Be there when we need you, be flexible and fun to be around.
• Yourself. Bring your whole self to work and let your true personality shine through.

What you’ll get

You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want — up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development — including access to our very own Toolstation Academy programmes. Plus, you’ll receive some of the best benefits in retail.

• 22 days’ holidays + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across all Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 other retailers.
• Family friendly policies around maternity, paternity, adoption and surrogacy