Retail Supervisor

Cotton Traders; Maidstone; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

33 days holiday

Clothing allowance

Employee discounts

Health cash-plan

Long service award

Job summary

Cotton Traders is seeking a Retail Supervisor to join our Chatham team. You will lead the store on designated days, deliver exceptional customer service, and support stock management and merchandising in line with our brand.

The role focuses on developing a positive team environment, achieving KPIs, and driving customer satisfaction. Great opportunities for growth within this well-loved UK clothing brand.

Qualifications

• Passionate about delivering excellent customer experiences.
• Experience or desire to lead people.
• Willingness to work toward KPIs.
• Open to change and challenge.
• Comfortable with computers and technology.

Responsibilities

• Deliver true and honest customer experiences and treat customers as you would like to be treated.
• Deputise for the Store Manager and lead the store on two days per week and during holidays.
• Merchandise the store in line with brand guidance.
• Manage stockrooms, ensure replenishment and stock control.
• Lead, engage and manage the team performance alongside the Store Manager.

Skills

Customer experience

People leadership

KPIs

Adaptability

Computer literacy

Job description

As a multi-channel retailer and now in our third decade on the high street, we are seeking a Retail Supervisor to join our Chatham team. Must be aged 18 or above due to store opening and closing, as well as lone working.

Who are Cotton Traders?

CT for short, we are a clothing retailer and established in 1987 by England rugby captains and legends Fran Cotton and Steve Smith. Supported by a growing online and offline (catalogue) presence, we have 80 stores nationwide in England, Scotland and Wales and employ 800 people across the country. We have an ambitious 5-year plan to grow the business across all touch points and we can only do this with the best people around us.

From humble beginnings but with great belief and dedication from our people, we’ve grown CT from the ground up starting with a single shop and growing into the well-known, nationwide, trusted high street retailer we are today.

What’s in the role and what are looking for?

We are looking for an enthusiastic Retail Supervisor to work alongside our brilliant colleagues and provide an engaging customer experience. The most important thing we recruit for at CT is attitude - we have an army of positive, helpful, and kind individuals who enjoy what they do, make great first and lasting impressions and have helped us become the great brand that we are now.

Traditionally, our supervisors are responsible for: -

• Delivering a true and honest customer experience, treating those as you yourself would like to be treated
• Deputising for the Store Manager, leading the overall responsibility of the store on 2 days of the week, as well as holidays
• Merchandising the store in line with our brand guidance
• Managing store stockrooms, ensuring effective replenishment and stock control
• Leading, engaging, and managing the performance of the team alongside the Store Manager

Key skills and behaviours that we look for: -

• Passionate about people and customer experiences
• Desire and/or experience of leading people
• Seek positive outcomes
• Open to change and challenge
• Flexibility
• Willing to work towards KPIs
• Competent with computers and willing to engage with technology

What’s on offer?

We are protective and proud in equal measure of our culture and suggest you take a look at our values on our website to gain a better understanding of life at CT. Once you’re on the journey however, you’ll be rewarded with, alongside other things: -

• £13.21 per hour, working 19 hours per week
• 33 days holiday (including bank holidays, pro-rata)
• Very generous clothing allowance
• Employee discounts for you and your family
• Health cash-plan
• Long service award

This is a great opportunity to join one of the UK's best loved clothing brands - help us spread our passion and enthusiasm for customers.