Retail Supervisor

Screwfix; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing retail company in the UK is seeking a Retail Supervisor to lead a dedicated team and deliver excellent customer service. This role involves overseeing store operations, managing cash reconciliation, and maintaining high standards. Ideal candidates will have experience in retail supervision and a passion for customer service. The position offers a competitive salary, 28 days of annual leave, and various employee benefits including a company pension scheme and discounts.

Benefits

Competitive salary

28 days annual leave

Company pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Qualifications

• Experience supervising or managing a small team in a retail environment.
• Ability to provide exceptional customer service.
• Inquisitive and dedicated to continuous improvement.

Responsibilities

• Lead the store team and set a positive example.
• Maintain store standards and manage cash reconciliations.
• Ensure a fun and engaging team environment.

Skills

Customer service excellence

Team management

Sales translation

Fast-paced adaptability

Job description

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front‑of‑house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Hours to be worked flexibly across Monday to Sunday, on a rota basis with evenings included.

Opening hours:
Monday - Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

YOU ARE…

• An experienced supervisor or duty manager who is used to managing a small team in a fast‑paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever‑questioning and ever‑improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

Joining Screwfix means joining a growing team – full of support, opportunities, and fun!

• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award‑winning company pension scheme – up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes

We’ll also help you be the best you can be, with excellent training and ongoing development.

To find out more about us, please email [e-mail] for any queries

Apply now! – Upload your CV and complete your application

*Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [e-mail]