Retail Supervisor

Paul UK; Kingston upon Thames; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Birthday cake

Career path + Rising Star Development

Free food item on shift

50% off when not working

Healthcare Scheme access

Early access to wages via Stream

Refer-a-Friend rewards

Employee Assistance Programme

Interest-free travel loan

Nest Workplace Pension

Job summary

PAUL UK is seeking a Retail Supervisor to energise the shop, lead from the front and deliver exceptional customer service. You will inspire the team, maintain product quality and support daily operations with a positive, hands-on approach.

Join a friendly, fast-paced environment where growth, flexible hours, and staff perks help you thrive as part of a beloved bakery brand.

Qualifications

• Have a passion for high-quality food, drinks and brilliant customer service.
• Lead with confidence and positivity to inspire the team.
• Thrive in a fast-paced, friendly environment and communicate clearly.

Responsibilities

• Lead from the front and inspire your team every shift.
• Create an amazing customer experience with every interaction.
• Keep products looking perfect and tasting even better.
• Support the Manager with day-to-day operations.
• Organise, motivate and keep the team working smoothly.
• Make sure standards, safety and compliance are always spot‑on.
• Jump in wherever needed — because you make things happen!

Skills

Customer service

Team leadership

Clear communication

Fast-paced environment

Team motivation

Job description

Love great coffee, beautiful pastries and leading a team with energy?

Step into the role of Retail Supervisor at PAUL UK and help deliver unforgettable moments to every customer who walks through our doors.

What You’ll Be Doing

As a Retail Supervisor, you’re the spark that keeps the shop buzzing. You’ll:

• Lead from the front and inspire your team every shift
• Create an amazing customer experience with every interaction
• Keep products looking perfect and tasting even better
• Support the Manager with day-to-day operations
• Organise, motivate and keep the team working smoothly
• Make sure standards, safety and compliance are always spot‑on
• Jump in wherever needed — because you make things happen!

Your mission? Deliver quality, energy and smiles - every time.

What You Get When You Join PAUL UK

We don’t just offer a job — we offer a place to grow, feel supported and love what you do:

• Flexible working hours (some early starts from 5am!)
• A birthday cake just for you
• A clear career path + our Rising Star Development Programme
• Free food item on shift + 50% off when you're not working
• Healthcare Scheme access
• Early access to your wages via Stream
• Refer-a-Friend rewards
• Employee Assistance Programme for wellbeing & financial support
• Interest‑free travel loan with Forest Bikes
• Nest Workplace Pension

We invest in you - so you can bring your best to the team.

What We’re Looking For

You’ll shine in this role if you:

• Have a passion for high-quality food, drinks and brilliant customer service
• Lead with confidence and positivity
• Communicate clearly and motivate others easily
• Thrive in a fast‑paced, fun and friendly environment
• Love being part of a supportive team

If this sounds like you - we can’t wait to meet you!

A Bit About PAUL UK

From a small family bakery in Lille, France, to becoming the world’s local French bakery, PAUL has grown into a much‑loved brand known for artisanal products and warm hospitality. Since 2000, PAUL UK has continued to expand - and none of it would be possible without our incredible team.