Retail Supervisor

Screwfix Direct; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Ipswich is seeking a Retail Supervisor to lead a dynamic team and deliver exceptional customer service. You will be responsible for overseeing store operations, ensuring high standards, and fostering a positive team environment. The ideal candidate has supervisory experience, a passion for customer service, and enjoys working in a fast-paced setting. This role offers competitive salary and significant benefits including 28 days annual leave and a generous pension scheme.

Benefits

28 days annual leave

Award-winning pension scheme

20% discount at Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and development programs

Qualifications

• Experience as a supervisor or duty manager in a fast-paced environment.
• Ability to provide excellent customer service.
• Strong team player with a passion for business.

Responsibilities

• Lead by example in customer interactions and store operations.
• Ensure cash reconciliations and customer queries are handled smoothly.
• Maintain high store standards and stock management.

Skills

Customer service

Team leadership

Sales acumen

Flexibility

Reliability

Job description

WHAT'S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host - you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards - you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.

• Part of the team - you'll join a team who take pride in their store, working together and having lots of fun along the way!

  An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment

• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business

• Friendly, flexible, reliable, honest and like to work hard!

  You’ll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us!

• Opening hours: Monday - Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (9am to 4pm)
• Joining Screwfix means joining a growing team - full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We'll also help you be the best you can be, with excellent training and ongoing development.