Retail Supervisor

Deichmann; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail company in Greater London is seeking a proactive Retail Supervisor to support the management team in their Hounslow store. This part-time role requires you to lead and supervise the team, ensuring excellence in customer service while managing store operations. Ideal candidates will possess previous supervisory experience, strong communication skills, and the ability to thrive in a fast-paced environment. In return, a competitive hourly rate and opportunities for career growth are offered.

Benefits

Sales commission

Opportunities for growth

Competitive hourly rate

Qualifications

• Previous supervisory experience, including cashing up and banking.
• Positive attitude towards customer service with the ability to work under pressure.
• Self-motivated and capacity to lead and motivate a team.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completing associated duties.
• Processing stock deliveries and handling customer queries.

Skills

Customer service

Team leadership

Communication skills

Attention to detail

Job description

Overview

Purpose: Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Hounslow store. You will have previous retail experience and ideally will have worked as a supervisor previously.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assisting management in leading the team, to achieve store sales targets and KPI's.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Qualifications

• You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast‑paced shop floor and the capacity to work calmly under pressure.
• Previous supervisory experience including cashing up and banking.
• Self‑motivated, with a positive, can‑do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks – including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• The commitment to work 30 hours per week and the flexibility to work any day (Monday – Sunday).

Salary & Benefits

You will be offered a competitive hourly rate of up to £13.71 per hour + non contractual, hourly sales commission.

Salary/Pay: up to £13.71 per hour + non contractual performance related bonus.

About the Role

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career. This is a part‑time, permanent position and you will be contracted to work 30 hours per week.

Ideal Candidate

Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you!