Retail Supervisor

Toolstation; Gloucester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

30 days holiday

Company pension

Bonus scheme

Cycle to work

Employee discounts

Life assurance

Job summary

Toolstation is seeking a Retail Supervisor in Gloucester to be the face of the branch, delivering superb customer experiences while supporting the Store Manager. You’ll help with deliveries, stock, and ensuring the team stays motivated and focused on targets.

The role requires flexibility to cover early starts and late finishes, with a focus on teamwork, reliability, and maintaining high branch standards. Great benefits and career development opportunities await.

Qualifications

• Customer service focus and positive attitude.
• Experience coaching a team to grow sales and meet targets.
• Ability to manage branch operations and customer flow.

Responsibilities

• Support the Store Manager in their absence and lead the team.
• Check deliveries, stock shelves and maintain shop floor standards.
• Provide excellent service with a smile, coaching staff to do the same.

Skills

Customer service

Team leadership

Store operations

Delivery coordination

Job description

You'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. This isn't your average retail role. It's much more than just a store job. Of course as a retail supervisor, you'll serve customers, and support the Store Manager but you'll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it. Day-to-day

• Supporting. Whether it's standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.


• Mucking in. Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.


• Delivering great service. Providing a great customer experience with a smile on your face - no matter how busy you are and coaching the team to do the same.


• Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.


• Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.
  Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.


• A love of team work. Be happy to muck in and get your hands dirty.


• A positive attitude. Make sure that our customers have a great experience while in our branch.


• Reliability. Be there when we need you, be flexible and fun to be around.


• Yourself. Bring your whole self to work and let your true personality shine through
  At Toolstation, we're not just interested in what you can bring to us today. We're also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

Plus, you'll receive some of the best benefits in retail.

• 30 days' holiday (comprising 22 days plus 8 days in lieu of bank holidays)


• Company pension scheme and life assurance


• Bonus scheme


• Cycle to work scheme


• Save and buy as you earn


• 20% discounts across all Travis Perkins companies


• Financial education and support


• Recognition awards


• Discounts at over 1000 other retailers.


• Family friendly policies around maternity, paternity, adoption and surrogacy

Toolstation. The story so far.

We're one of Britain's fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.