Retail Supervisor

Toolstation Ltd; Easthampstead; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in tools and building supplies is seeking a Retail Supervisor in Bracknell. This role involves supporting the Store Manager, delivering excellent customer service, and motivating the team. Applicants do not need prior retail experience but must bring a positive attitude and a passion for teamwork. The company offers extensive training and benefits including holidays, pension scheme, and employee discounts.

Benefits

22 days’ holidays + Bank Holidays

Company pension scheme and life assurance

Bonus scheme

Cycle to work scheme

20% discounts across all Travis Perkins companies

Qualifications

• No prior retail experience needed, training provided.
• Ability to work well in a team and support others.
• Positive demeanor to ensure customer satisfaction.
• Dependability and flexibility in work.
• Authenticity in personality and work style.

Responsibilities

• Support Store Manager and motivate team in their absence.
• Check, unpack deliveries, and maintain store cleanliness.
• Provide excellent customer service consistently.
• Build relationships with customers to meet their needs.
• Create a fun and welcoming branch environment.

Skills

Customer service focus

Teamwork

Positive attitude

Reliability

Job description

What you’ll do

Retail Supervisor in Bracknell – 30 hours per week.

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

You’ll be the face of Toolstation, making a fantastic first impression, building long‑lasting relationships and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job. As a retail supervisor you’ll serve customers, support the Store Manager, check deliveries, pick items from the warehouse and stock shelves. It can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.

Day‑to‑day

• Supporting – standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
• Mucking in – checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
• Delivering great service – providing a great customer experience with a smile on your face – no matter how busy you are and coaching the team to do the same.
• Asking questions and building relationships – making sure our customers leave the branch with everything that they need for the job.
• Building a fun working environment – maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

What you’ll bring

• Hard work and passion – you don’t need retail experience. Just be focused on delivering great service and we’ll teach you the rest.
• A love of teamwork – be happy to muck in and get your hands dirty.
• A positive attitude – make sure that our customers have a great experience while in our branch.
• Reliability – be there when we need you, be flexible and fun to be around.
• Yourself – bring your whole self to work and let your true personality shine through.

What you’ll get

We’ll give you every opportunity to be yourself, bring your personality and potential to work and to grow your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. We support you all the way with training and development, including access to our very own Toolstation Academy programmes. You’ll receive some of the best benefits in retail:

• 22 days’ holidays + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across all Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 other retailers
• Family‑friendly policies around maternity, paternity, adoption and surrogacy

Toolstation. The story so far.

We’re one of Britain’s fastest‑growing multi‑channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self‑builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group mean we always have opportunities for ambitious people who want to grow with us.

To apply – Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.