Retail Supervisor

Toolstation Ltd; Christchurch; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

30 days holiday (22 + 8 in lieu)

Company pension scheme and life cover

Cycle to work scheme

Discounts across Travis Perkins group

Training and development includingTool

Job summary

Toolstation Ltd in Christchurch is seeking a proactive Store Supervisor to lead a small team, deliver excellent customer service, and support the Store Manager. You will manage deliveries, stock shelves and help create a welcoming, high-performing branch environment.

Experience isn’t required in retail, but a positive attitude, reliability and teamwork are essential. You’ll contribute to a busy, varied day-to-day with opportunities for growth.

Qualifications

• Hard work and passion.
• A love of teamwork.
• A positive attitude.
• Reliability and flexibility.
• Bring your authentic self to work.

Responsibilities

• Supporting the Store Manager in their absence and guiding the team to hit targets.
• Checking deliveries, unpacking and stocking shelves for smooth branch operation.
• Delivering great service with a smile, even when busy, and coaching others to do the same.
• Asking questions and building relationships to ensure customers leave with what they need.
• Maintaining high branch standards and a welcoming, motivated work environment.

Skills

Customer service

Team leadership

Reliability

Flexibility

Communication

Job description

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

You’ll be the face of Toolstation, making a fantastic first impression, building long‑lasting relationships and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job. Of course as a retail supervisor, you’ll serve customers, and support the Store Manager but you’ll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.

Day-to-day

• Supporting. Whether it’s standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.


• Mucking in. Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.


• Delivering great service. Providing a great customer experience with a smile on your face – no matter how busy you are and coaching the team to do the same.


• Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.


• Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

What you’ll bring

• Hard work and passion. You don’t need retail experience. Just be focused on delivering great service and we’ll teach you the rest.


• A love of team work. Be happy to muck in and get your hands dirty.


• A positive attitude. Make sure that our customers have a great experience while in our branch.


• Reliability. Be there when we need you, be flexible and fun to be around.


• Yourself. Bring your whole self to work and let your true personality shine through

What you’ll get

You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.

• 30 days’ holiday (comprising 22 days plus 8 days in lieu of bank holidays)


• Company pension scheme and life assurance


• Cycle to work scheme


• Save and buy as you earn


• 20% discounts across all Travis Perkins companies


• Financial education and support


• Recognition awards


• Discounts at over 1000 other retailers.


• Family friendly policies around maternity, paternity, adoption and surrogacy

Toolstation. The story so far.

We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability