Retail Supervisor

Screwfix Direct; Burton upon Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking a team leader for their Burton upon Trent store. This role involves hosting in-store, maintaining store standards, and collaborating with a team. The ideal candidate will have supervisory experience, a passion for customer service, and a drive for improvement. Benefits include a competitive salary, substantial annual leave, and a pension scheme.

Benefits

Competitive salary

28 days annual leave

Pension scheme up to 14%

Life cover

20% discount with partners

Discounted healthcare

Share save schemes

Training and development opportunities

Qualifications

• Experienced supervisor or duty manager with team management in a fast-paced environment.
• Great at delivering customer service that translates into sales.
• Inquisitive and focused on constant improvement.

Responsibilities

• Lead the team in-store, ensuring exemplary customer service.
• Oversee store operations from cash handling to stock management.
• Work collaboratively with the team to maintain store pride.

Skills

Customer service

Team leadership

Sales translation

Flexibility

Reliability

Job description

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.

• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance and stock management.

• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast‑paced environment.

• Great at giving amazing customer service, and able to translate that into sales.

• Inquisitive, ever‑questioning and constantly improving.

• Passionate about our business.

• Friendly, flexible, reliable, honest and likes to work hard.

Opening Hours

Monday – Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (9am to 4pm)

Benefits

• Competitive salary.
• 28 days annual leave (including an allowance for Bank Holidays), increasing with length of service up to a maximum of 33 days.
• Award‑winning company pension scheme – up to 14% Kingfisher contribution.
• Life cover.
• 20% discount with Screwfix and B&Q.
• Discounted healthcare.
• Company share save schemes.
• Excellent training and ongoing development opportunities.

About the Team

Joining Screwfix means joining a growing team – full of support, opportunities, and fun!