Retail Strategist

EDITED; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading retail intelligence platform in the UK seeks a Retail Strategist to enhance customer success by advocating for products and driving project initiatives. The role requires strong technical communication, a passion for customer advocacy, and the ability to identify trends for better product adoption. Benefits include enhanced parental leave, generous annual leave, and a flexible working policy.

Benefits

Enhanced parental leave policy

25 days annual leave + public holidays

Stock options scheme

Work from anywhere policy

Health Cash App coverage

Qualifications

• 3+ years working in the head office at a retailer or brand.
• Interest or background in SaaS, data, or a willingness to learn.
• Proven success in growing existing accounts and relationships.

Responsibilities

• Advocate for products and understand processes within retailers.
• Communicate across time zones and with various roles.
• Increase product adoption and project opportunities.

Skills

Customer advocacy

Technical communication

Data literacy

Relationship building

SaaS knowledge

Job description

As a Retail Strategist, you will deliver world class customer success, challenging our customers to be brave enough to change their ways of working so they can realise better margins and higher profits! Your mission is to deliver projects that enable customers to achieve their business objectives on the EDITED platform to drive measurable impact while serving as a technical and industry expert. If you're not an expert on EDITED already, don't worry, because we'll make you one!

Responsibilities

• Advocate for our products, and understand existing processes within retailers and brands
• Communicate across time zones and with a variety of people and roles
• Be tech savvy and able to communicate feedback and feature requests back to the product teams at EDITED
• Document processes meticulously
• Articulate EDITED's positioning, use cases, and value
• Be numerate and data literate, and know how to identify trends in client usage to create and deliver training
• Increase product adoption and project opportunities
• Build documentation and materials to support the on‑boarding programs you create, At EDITED we are set up to work remotely but have a central London office space for you to use when it suits you best

You will be a strong product advocate, and support each of our individual users to become as proficient in using the EDITED app as you are. You will also be a strong customer advocate – feeding back their views about the product to the relevant teams and helping to shape the development of our software. We expect you to be passionate about our customers, and be as excited about helping them to get the most value out of our product as we are.

Qualifications

• 3+ years working in the head office at a retailer or brand
• An interest or background in SaaS, data, or a strong curiosity and willingness to learn
• Proven success in growing existing accounts and relationships
• Desire to be on a collaborative team while working independently on your own projects
• Passion for presenting, communication thoroughly, and guiding others

Benefits

• Enhanced parental leave policy
• 25 days annual leave + public holidays (and an extra day for every year at EDITED)
• Stock options scheme
• Work from anywhere policy
• Health Cash App coverage with SimplyHealth

Company Culture & Values

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We believe that achieving a positive work‑life balance is key to driving innovation and success. Our flexible working options‑including hybrid working, flexible hours and a work from anywhere policy—empower our team to perform at their best.

About EDITED

EDITED is the world's leading AI‑driven retail intelligence platform. We empower the world's most successful brands and retailers with real‑time decision‑making power. By connecting internal business and external market data, EDITED infuses intelligence into every retail decision. We help retailers increase margins, generate more sales, and drive better business outcomes through AI‑powered market and enterprise intelligence that fuels automation. At EDITED, we foster a dynamic and inclusive culture where creativity thrives and collaboration is at the heart of everything we do. Our environment is dynamic and supportive, encouraging team members to take initiative, innovate, and continuously grow. We value diversity, transparency, and a shared commitment to excellence, creating a workplace where everyone's voice is heard and contributions are recognised.