Retail Store Manager in Waiting

The Works Stores Ltd.; South Shields; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks

Family Friendly Leave

Holiday 33 days

Stream

Can-Do Academy

Share Scheme

Healthcare Cash Plan

Job summary

The Works Stores Ltd. is seeking a Retail Store Manager in Waiting in South Shields to lead a dynamic shop floor team.

You will energize the sales floor, deliver great customer service, and help create memorable shopping moments with our range of books, games and crafts. In this 40-hour role, you will recruit and develop your team, maintain store standards, analyze performance, and collaborate with regional teams to maximize profitability while keeping our brand values at the heart of every

Qualifications

• Previous leadership experience in a retail environment.
• Ability to train and motivate a diverse team.
• Excellent customer service and product knowledge.

Responsibilities

• Lead a store team to deliver exceptional customer experience.
• Drive sales and KPI performance through merchandising and service.
• Recruit, develop and mentor shop floor staff.
• Ensure high standards of cleanliness and presentation.
• Coordinate promotions and space planning.

Skills

Team leadership

Customer service

Communication

Retail operations

Tools

POS systems

Inventory management

Job description

Retail Store Manager In Waiting

40 hour contract

Why The Works?

We don’t just sell products. We inspire reading, learning, creativity and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.

You never know who someone will become. So, with your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.

The unseen possibilities are limitless, and it all starts with you.

Become a Retail Store Manager in Waiting

As a Retail Store Manager in Waiting you'll be the captain of the shop floor, leading your team with energy and enthusiasm. Commercial success will be your mission, but you'll do it with a twist of creativity and a sprinkle of magic. You'll create unforgettable moments for our customers, leaving them with smiles on their faces and inspired to craft memories they’ll cherish with our products!

Through recruiting and nurturing your very own diverse team of Avengers, you'll support your team by helping them to grow and achieve their potential. But don't forget to have fun along the way – it’s in our DNA after all! We believe that a high performing team is a happy and engaged team.

You’ll spend a lot of time on the shop floor, working alongside your team, driving commerciality and setting the pace. You’ll showcase an inspirational customer experience by creating ‘moments that matter’ with our customers.

Your Mission

• Delight and inspire every customer by leading a team that offers an exceptional retail experience. With brilliant product knowledge and a touch of magic, you'll wow our customers with additional products and services.

• Create a store experience that's fun, friendly, accessible, and inclusive. You'll recruit team members who are full of potential, embodying our values and behaviours, to build a dream-team of retail superheroes.

• Collaboration is key! Join forces with fellow Retail Store Managers, Area and Regional teams, to share best practices and encourage continuous growth across the teams - we win together.

• Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s.

• It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect.

• As a Retail Store Manager, you’ll be on the front lines, shoulder-to-shoulder with your team, creating an environment that’s always ready to welcome customers with open arms.

• A master of promotional change: You'll be the magician behind transforming our space to align with the Matrix (no, not the movie!), and the hottest seasonal trends.

• You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You’ll soon be looking at a high SKU count like your best game of Tetris!

Skills / Behaviours That Will Set You Apart

• Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations!

• Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero!

• Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you!

Being a Great Leader

As a great leader with wonderful people skills, you'll create an environment that's more inclusive than just co-workers — it's a team.

• Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.

• Lead your team to reach their potential and steer your store to break records and get in the spotlight.

• Work collaboratively with support departments and peers.

• If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together!

• But let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there

Our PERKS really are ‘The Works’

• 25% Colleague Discount! - Plus, exclusive Double Discount days!

• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!

• Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.

• Holiday – 33 days, including bank holidays

• Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!

• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.

• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!

• 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!

• Healthcare Cash Plan – To support your everyday healthcare costs.

• And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play

Our Values

We are Crafty | Smart with what we've got.

We are Caring | Heart in every action.

We are Can-do | Energy that gets it done.

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!