Retail Store Manager

Jollyes Pets; York and North Yorkshire; On-site; GBP 27,011 - 30,322; Full time

Benefits offered by this job

Competitive salary

Annual bonus potential

Financial wellbeing package

Colleague discounts

Workplace pension scheme

Enhanced maternity/paternity leave

Learning & Development opportunities

Job summary

A leading UK pet retailer is seeking a Retail Store Manager for their York location. The role involves managing daily operations, ensuring the welfare of pets, and delivering excellent customer service. Ideal candidates should have prior retail management experience and a passion for pets. The position offers a competitive salary along with various employee perks.

Qualifications

• Previous retail store management experience with hands-on approach.
• Commercial awareness, managing P&L effectively.
• Proven track record of exceeding KPIs and delivering high store standards.

Responsibilities

• Lead daily operations and manage team performance.
• Ensure highest standards of pet care and customer service.
• Recruit, train, and develop team members.

Skills

Customer service

Retail management

Team leadership

Decision making

Job description

Join Jollyes Pets as a Retail Store Manager in York - Monks Cross Retail Park. The salary is £27,011 - 30,322 p.a. + bonus potential of £2-10k p.a.

Managing the daily operations of the store, including team management, store standards, stock management, and delivering excellent customer service to our pet parents.

Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our *York - Monks Cross* store. This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer 2024' and included in the Sunday Times 'Best Places to Work' list.

The Benefits:

• Competitive salary of £27,011 - 30,322 p.a. (dep on exp), plus annual bonus potential of £2-10k p.a.
• iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry
• Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more.
• 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
• Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
• Free colleague uniform and on-site parking
• Additional paid leave for your wedding, new pet coming home and your birthday off!
• Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks.
• Enhanced Paternity leave – partners to receive 4 weeks full pay
• Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values
• Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
• Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
• Care concierge supporting colleagues who are carers with access to information, services and benefits
• Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more
• Learning & Development for your ongoing skills development and future progression

The Role – Store Manager:

• Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs.
• Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
• Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge.
• Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance.
• Ensuring clear communication of key business updates and individual and team objectives.

The Skills:

• A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store’s short, medium and long term success.
• A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders.
• Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• You should be commercially aware, able to manage your P&L and have a proactive approach.
• Full time, permanent position - 40 hours per week working 5 days out of 7.

Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws.