Retail Store Assistant

QVC; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Liverpool is seeking a Staff Shop Sales Assistant. In this role, you will provide excellent customer service, manage cash transactions, and assist with stockroom duties. Candidates must have experience in customer-facing roles and a strong commitment to health and safety practices. This position offers a competitive hourly wage of £12.41, with a flexible shift schedule.

Benefits

Competitive compensation

Paid time off

Employee assistance program

Company discounts

Qualifications

• Experience working in a customer-facing role is essential.
• Must have excellent communication skills.
• Good knowledge of Health and Safety best practices.

Responsibilities

• Attend to customer requirements promptly and courteously.
• Process sales and refunds through the epos system.
• Receive deliveries and ensure the correct documentation is present.

Skills

Customer service skills

Communication skills

Teamwork

Health and Safety knowledge

Job description

UK71

A fantastic opportunity has arisen for a Staff Shop Sales Assistant to join our Staff Shop at Knowsley. As a member of the Shop Team you will report directly into the Warrington Store Manager. You will join a team who pride themselves on high standards of customer services.

As a Staff Shop Sales Assistant you will have experience of working in a customer facing role. You will have excellent communication skills with a good knowledge of Health and Safety best practices. You will enjoy working in a team and will thrive when delivering an excellent shopping experience.

Salary: £12.41 per hour

Shift: Monday & Tuesday 11:00am - 16:00pm working 10 hours per week

As a staff shop assistant, you will be responsible for;

Customer Service

• To attend to customer requirements promptly, courteously and efficiently thereby building a high degree of customer loyalty and repeat business

• To effectively & efficiently respond to customer enquiries, resolving customer issues where possible at first point of contact

• To provide a positive image of QVC to every customer in line with the QVC brand & values

• To answer any customer telephone enquiries

• To promote sales by way of merchandising and product knowledge

Cashier Duties

• To process sales & refunds through the stores epos system

• Maintain the security of the cash register

• Ensure the till drawer is counted prior to store opening and any discrepancies reported to store management

• Maintain and complete all necessary documentation for refunds, sundries & voids

• To disposition customer returns to the correct channel

• To inform staff & management of any security issues using the stores pa system

• To maintain good housekeeping behind the tills ensuring there is no product left on the floor

Stock Room Duties

• To receive deliveries ensuring the correct documentation is present

• Prepare and manifest all returns to go back to Knowsley

• To check, price & make good for sale all products received on pallets and record any discrepancies

• To maintain an excellent standard of housekeeping, ensuring all fire escape routes are kept clear

Merchandising

• To ensure all product is clearly ticketed displaying the correct information

• Reporting & recording any damaged goods, not fit for sale

• To ensure the correct positioning and the information held on POS material is relevant to the product

• Maintaining a high standard of store cleanliness, appearance and hygiene in order to promote a good image to the customer

• To face & tidy the area of the store designated by the supervisor on duty

• To ensure the product from the stock room is brought onto the sales floor timely and displayed in the correct area

General

• Being alert to any potential security issues and reporting any suspicious behaviour

• To undertake such training and attending courses and workshops which will assist in the development of skills and expertise in this area. This includes attending a QVC Difference course or refresher when required to do so.

• To undertake any other such duties of a similar nature that may be assigned by the store management

• To adhere to designated breaks & lunches

• When clearing any rubbish to ensure it is disposed of in the correct recycle bins

Health and Safety

• To report any accidents to the stores first aider

• To ensure that all Health and Safety procedures are adhered to and followed on a daily basis.

• To adhere to the stores policy on the sale of prohibited items

• To record any health & safety issues via the health & safety check list

Customer facing retail store experience is essential for this role.

We look forward to hearing from you!

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

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