Retail - Store Advisor（Taikoo li Bei）

ON RUNNING; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading athletic brand in London is looking for a Store Advisor to enhance customer experience and drive store performance. The ideal candidate will have a Bachelor's degree, exceptional interpersonal skills, and a passion for sports. Responsibilities include embodying brand values, collaborating with the team, and providing outstanding service to customers. Flexible working hours are required.

Qualifications

• Experience in customer service is required.
• Ability to work flexible hours, including weekends and holidays.
• Outgoing personality with a passion for sports.

Responsibilities

• Communicate brand values to customers.
• Provide exceptional customer service.
• Monitor market trends and customer initiatives.
• Collaborate with the team to achieve targets.
• Act as troubleshooting expert for store systems.

Skills

Strong interpersonal skills

Communication skills

Problem-solving

Education

Bachelor's Degree or equivalent experience

Job description

Overview

In short

We are excited to offer the position of Store Advisor to an entrepreneurial member of our growing APAC team. On is the fasted running brand globally. Our success is based on the exclusive collaboration with the best sports stores and a premium service concept. On wants to inspire runners all over APAC. As a Swiss company On acts faster, is more customized, and more creative than conventional brands.

Your Mission

• Continuously and passionately embody and communicate On's values and brand philosophy to customers
• Provide exceptional service to each and every customer in a proactive and positive way
• Be part of On's community activity and lead the event in the future
• Work together with Store Leader and team to achieve store target and retail performance
• Act as the in-store troubleshooting expert for On's store systems
• Create an inclusive experience by treating all customers with respect
• Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitor what local competitors are doing

Your story

• We are looking for people with entrepreneurial and team spirit to join us
• Bachelor's Degree; the combination of experience and education will be considered
• A collaborative team player with strong interpersonal and communication skills
• An out-of-the-box thinker and resourceful problem-solver when faced with challenges
• Strong performer in previous roles
• Ability to greet customers in English
• Ability to work weekends, evenings and holidays as needed
• Enjoy your life with sport spirits