Retail Specialist

Morgan Parkes Recruitment Careers; Coventry; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking a Retail Specialist to join their team in Coventry. The role involves delivering high-quality customer service, demonstrating products, and ensuring timely follow-ups on inquiries. The ideal candidate will possess strong customer service skills and a flexible approach. This position offers a salary of £25,200 with on-site working hours from Monday to Saturday.

Qualifications

• Ability to work flexibly and cover absences.
• Strong customer service skills.

Responsibilities

• Deliver a high-quality service to all customers before, during and after the sale transaction.
• Demonstrate and sell appropriate products and accessories.
• Ensure timely follow-up of customer inquiries via email or telephone.

Job description

Job Advert : Retail Specialist

Location : On site based in Coventry

Salary : £25,200

Working Hours : 5 days out of 6 (Monday to Saturday) 8-4 or 9-5 (rotated)

This role requires someone who is able to work flexibly as covering absences on occasion will result in working overtime.

Role Purpose for a Retail Specialist

Reporting to the Showroom Manager and working within the Contact Centre and Warehouse teams ensuring the seamless collection of orders for all customers, be up to date with product changes and current promotions and provide regular contact with suppliers, to help excel product and technical knowledge.

Key Responsibilities of a Retail Specialist

• Deliver a high-quality service to all customers before, during and after the sale transaction
• Demonstrate and sell appropriate products and accessories
• Ensure that customer enquires via email or telephone are followed up in a timely and professional manner

Deal with any credit queries as appropri...