Retail Shop Manager

Julian House; Hounslow; On-site; GBP 25,000; Full time

Job summary

A charitable organization in Hounslow is seeking a Retail Shop Manager who will lead a team of volunteers and manage the operations of a charity shop. Candidates should have prior retail experience and a proactive approach to customer service. The role offers a competitive salary of £25,000 per year, generous benefits including annual leave and a pension scheme, and the opportunity to make a significant community impact.

Benefits

Access to Rewards Platform

27 days annual leave plus bank holidays

30% staff discount at charity shops

Generous pension scheme

Career development opportunities

Monthly training sessions

Blue Light Card discounts

Supportive culture with regular feedback

Qualifications

• Experience managing or leading a team is advantageous.
• Ability to work flexibly, including weekends.

Responsibilities

• Lead and inspire a team of dedicated volunteers.
• Oversee day-to-day running of a charity shop.
• Drive performance and maximise sales.
• Manage stock creatively and efficiently.
• Ensure compliance with health and safety standards.

Skills

Prior experience in a retail environment

Proactive and customer-focused approach

Job description

Job Role:

Retail Shop Manager

Salary:

£25,000 per year

Hours:

37.5 hours per week

Contract type:

Permanent

Additional information:

• As this role is based in a retail environment, we’re looking for candidates who can work flexibly — including weekends as part of a rota.

The Role:

Are you passionate about retail and ready to lead with purpose? Join Julian House as a Retail Shop Manager and be part of a team that’s transforming lives through every sale.

In this dynamic role, you’ll:

• 🧠 Lead and inspire a team of dedicated volunteers
• 🏪 Oversee the day-to-day running of a vibrant charity shop
• 📈 Drive performance, maximise sales, and hit exciting targets
• 📦 Manage stock with creativity and efficiency
• 🛡️ Ensure the shop meets all health, safety, and security standards

This is more than just retail — it’s a chance to make a real impact in your community while growing your leadership skills in a supportive, values-driven environment.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

• Prior experience working within a retail environment
• A proactive and customer focused approach

Benefits:

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shops
• A generous and competitive pension scheme
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• You’ll be eligible for a Blue Light Card which offers amazing discounts on thousands of brands
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including the interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about the Retail Shop Manager role, please get in touch with the team at [e-mail]. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!