Retail Shop Manager

Julian House; Devizes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charity organization in Devizes is seeking a Retail Shop Manager to oversee operations and inspire volunteers. You will be responsible for driving sales, managing stock, and ensuring a positive community impact. The ideal candidate will have prior retail experience and a proactive, customer-focused approach. Competitive benefits include annual leave, staff discounts, and career development opportunities.

Benefits

27 days annual leave

30% staff discount

Generous pension scheme

Opportunities for career development

Monthly training sessions

Blue Light Card eligibility

Qualifications

• Prior experience working within a retail environment.
• A proactive and customer-focused approach.

Responsibilities

• Lead and inspire a team of dedicated volunteers.
• Oversee the day-to-day running of a vibrant charity shop.
• Drive performance, maximise sales, and hit exciting targets.
• Manage stock with creativity and efficiency.
• Ensure the shop meets all health, safety and security standards.

Skills

Leadership

Customer service

Job description

Are you passionate about retail and ready to lead with purpose? Join Julian House as a Retail Shop Manager and be part of a team that's transforming lives through every sale. In this dynamic role, you'll be responsible for:

Responsibilities

• Lead and inspire a team of dedicated volunteers
• Oversee the day‑to‑day running of a vibrant charity shop
• Drive performance, maximise sales, and hit exciting targets
• Manage stock with creativity and efficiency
• Ensure the shop meets all health, safety and security standards

This is more than just retail – it’s a chance to make a real impact in your community while growing your leadership skills in a supportive, values‑driven environment.

Qualifications

• Prior experience working within a retail environment
• A proactive and customer‑focused approach

Benefits

• 27 days annual leave (including an extra birthday day and bank holidays) increasing up to 30 days after 4 years of continuous employment (pro‑rata for part‑time staff)
• 30% staff discount at Julian House charity shops
• A generous and competitive pension scheme
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Eligibility for a Blue Light Card offering discounts on thousands of brands
• A supportive culture with highly valued staff feedback and regular supervision with line managers

All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check as part of the hiring process.

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place and we invite applications from people of all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant supporter. If you have any special access requirements or other support needs throughout the application process (including the interview), please let us know so that we can support you.

Get in touch. If you have any questions about the Retail Shop Manager role, please contact the recruitment team at [e-mail]. We look forward to speaking with you soon!