Retail - Shop Manager

Cooplands Bakery; Acomb; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Colleague discount

28 days holidays

Free coffee

Career progression

Employee assistance

Loyalty awards

Training programmes

Job summary

Cooplands Bakery in Acomb is seeking an experienced Shop Manager to lead store operations, motivate the team and ensure outstanding customer service. You’ll drive sales, manage costs, and uphold food safety standards in a fast-paced bakery environment.

You’ll report to the Store Manager and work with a supportive team across nearly 160 shops in the region. Acomb-based, full-time role with opportunities for progression and development within the Cooplands family.

Qualifications

• Experience leading a store team and delivering great customer service.
• Strong leadership and people management skills with the ability to develop others.
• Knowledge of food safety and store standards compliance.

Responsibilities

• Lead and develop the store team to deliver consistently high service.
• Maintain high standards and everyday operations to move the business forward.
• Balance priorities, manage shifts, and maintain a welcoming store environment.

Skills

Customer focus

People management

Commercial awareness

Decision making

Organisation

Adaptability

Shift flexibility

Team leadership

Food safety

Job description

Retail - Shop Manager

Department: Store Manager

Employment Type: Full Time

Location: Acomb

Description

Joining us – it’s more than just a job!

Join a team that has been baking fresh, quality products since 1885. From our beginnings in Scarborough, we have grown to nearly 160 stores across Yorkshire, Lincolnshire and the Northeast—but our commitment to great products, exceptional service and strong local communities remains at the heart of everything we do.

Our success is built by passionate people working together. When you join us, you will be valued for the contribution you make, supported to develop and given opportunities to collaborate, share ideas and make a meaningful difference.

We are proud to offer a welcoming and inclusive workplace where people from all backgrounds can grow, succeed and thrive. If you are ready to build your career with a business that values its people and heritage while continuing to look ahead, we would love to hear from you.

Being part of our management team

As part of our management team, you’ll play an important role in bringing out the best in our people and keeping the business moving in the right direction.

You’ll lead by example, support your colleagues and create an environment where everyone feels valued and knows what’s expected of them. From maintaining high standards and solving day-to-day challenges to celebrating great work, you’ll help make sure your team can succeed.

You won’t be doing it alone. You’ll work alongside a supportive group of managers who share ideas, tackle challenges together and are always ready to lend a hand. We’ll also support you to develop your leadership skills and take the next step in your career with us.

What makes a brilliant Shop Manager?

You don’t need to know everything from day one—we’ll give you the training and support you need. What matters most to us, is that you bring a positive attitude and enjoy making a difference for customers.

You’ll be:

• Customer-led – you understand your local customers and lead your team to deliver consistently great service.
• A visible, hands-on leader – you set the standard, work alongside your team and stay connected to the day-to-day operation of your shop.
• A confident people manager – you set clear expectations, give meaningful feedback and create an environment where colleagues feel supported to perform at their best.
• Commercially focused – you understand what drives sales and profitability, using shop performance, customer demand and your own observations to identify opportunities and improvements
• Accountable for your shop – you take ownership of its overall performance, including sales, costs, stock, waste, service and operational standards.
• Confident using your judgement – our shops require managers who can think for themselves. Not every task is managed centrally, so you’ll make informed decisions, solve problems and take action when needed.
• Organised and forward-thinking – you plan effectively, anticipate challenges and balance immediate priorities with the longer-term needs of your shop and team.
• Focused on developing others – you recognise potential, build capability and help colleagues take the next step in their development.
• Committed to high standards – you make sure your shop is safe, welcoming and well presented, with excellent product quality and full compliance with food safety procedures.
• Resilient and adaptable –you stay calm when priorities change, helping your team remain focused and keeping the shop moving forward.
• Flexible – wherever possible, we offer set shifts and provide rotas three weeks in advance, but some flexibility to support the needs of the business, including evenings and weekends, may be required.

What’s in it for you

Alongside your salary, you’ll also get lots of other great benefits too, including:

• Colleague discount– which you can share with your family
• Holidays– you’ll start with 28 days, including bank holidays, and earn even more the longer you’re with us!
• Free coffee– it’s our own blend and we think it’s fantastic! Enjoy free coffee whenever you’re on shift.
• Progression and career opportunities– with nearly 160 shops serving great bakery products to communities across the region, there are plenty of opportunities to learn, grow and take the next step in your career with us!
• Free Employee Assistance Programme– confidential support for you and your family whenever you need it.
• Recognition and long-service awards– because great work and loyalty deserve to be celebrated!
• Comprehensive training programmes– we’ll give you the skills, knowledge and confidence to do a great job and grow with us!