Retail Shift Leader: Drive Service and Store Excellence

One Stop; Sevenoaks; On-site; GBP 22,000 - 30,000; Full time

Job summary

A retail chain in the United Kingdom is seeking a Shift Leader to oversee team operations and ensure exceptional service delivery. Responsibilities include managing store functions, coordinating staff during shifts, maintaining safety protocols, and driving customer satisfaction. The ideal candidate should possess strong leadership skills and a commitment to creating a welcoming shopping environment. This role requires effective communication and the ability to thrive in a fast-paced retail setting.

Qualifications

• Excellent customer service skills are essential.
• Ability to manage and coordinate a team effectively.
• Strong knowledge of health and safety procedures.
• Experience in a retail environment is beneficial.

Responsibilities

• Coordinating the team to ensure a smooth shopping experience.
• Opening and closing the store while managing daily operations.
• Supporting the Store Manager with events and promotions.
• Ensuring cleanliness and presentation of the store.
• Managing staffing levels and shift cover.

Skills

Team coordination

Customer service

Operational management

Health and safety compliance

Job description

A retail chain in the United Kingdom is seeking a Shift Leader to oversee team operations and ensure exceptional service delivery. Responsibilities include managing store functions, coordinating staff during shifts, maintaining safety protocols, and driving customer satisfaction. The ideal candidate should possess strong leadership skills and a commitment to creating a welcoming shopping environment. This role requires effective communication and the ability to thrive in a fast-paced retail setting.