Retail Shift Leader

Haven; Filey; On-site; GBP 12,398 - 19,286; Full time

Benefits offered by this job

50% off on-park dining

20% discounts Haven Holidays

In-store discounts

Free facility access

Fully funded qualifications

Comprehensive training

Job summary

Haven is hiring a Retail Shift Leader to oversee on-park supermarket operations and ensure a smooth, guest-focused shopping experience. You will lead assigned shifts, motivate staff, and uphold safety and policy standards across daily duties.

The role offers diverse shifts including weekends and holidays, with training and career development opportunities, and attractive staff benefits across Haven brands.

Qualifications

• Experience as a team leader or supervisor preferred but training will be provided.
• Strong leadership and communication skills.
• Detail-oriented, especially with food orders.
• Commitment to providing high-quality, customer-focused service.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Manage stock levels, check deliveries, and ensure shelves are well-stocked and displays tidy.
• Handle guest queries or issues efficiently, creating a welcoming experience.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Skills

Leadership

Customer service

Communication

Flexibility

Job description

Position: Retail Shift Leader

Type: Full-Time / Part-Time / Seasonal

Pay Rates: Up to £13.71 per hour depending on age

Join our One Great Team here at Haven as a Supermarket Shift Leader, supporting our on‑park supermarket to run smoothly and deliver a great experience for our guests and owners! In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high‑quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Manage stock levels, check deliveries, and ensure shelves are well‑stocked and displays tidy.
• Handle guest queries or issues efficiently, creating a welcoming experience.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Requirements

• Experience as a Team Leader or Supervisor in a supermarket or retail environment is preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Detail‑oriented, especially when handling food orders.
• Committed to providing high‑quality, customer‑focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more.

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

Contact us for support or adjustments during the application process at resourcingteam@bourne‑leisure.co.uk.