Retail Shift Leader

Krispy Kreme; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular doughnut retailer is seeking a Retail Shift Leader for their Gatwick location. You'll lead a team, ensuring customer satisfaction while managing daily operations. Ideal candidates should have excellent customer service skills and leadership experience or be ready to advance. This role offers a full-time contract with various benefits including discounts and training opportunities.

Benefits

Hourly pay every two weeks

Holiday pay included

Pension and life assurance options

Free doughnuts and discounts on purchases

Access to 24/7 health and mental support

Qualifications

• Experience in a leadership role or readiness to take on a leadership position.
• Full availability and flexibility on weekends and weekdays.
• Strong work ethic and desire to learn.

Responsibilities

• Serve customers and boost sales as a Retail Shift Leader.
• Guide and support your team to maintain a great atmosphere.
• Ensure stock checks and team recruitment go smoothly.

Skills

Customer service skills

Team leadership

Reliability

Job description

Retail Shift Leader – Gatwick

Retail – Gatwick

Contract: Full time

Salary: £14.35

Join Our Airside Airport Store Team

Our airside store is designed for ease and enjoyment — a place where travellers can grab their favourite doughnuts, enjoy a quick coffee, or pause before their journey. It’s simple, stylish, and full of feel-good moments — and it could be where your career takes off.

As a Team Member, you’ll welcome guests from around the world, serve fresh doughnuts and drinks, and keep the store running smoothly.

This role includes lone working, so applicants must be 18 or over. Full training and support are provided — all you need is a great attitude, strong customer service skills, and the drive to grow your career.

Why You’ll Love Being a Krispy Kremer

Benefits

• Hourly pay, paid directly into your account every two weeks.
• No zero‑hour surprises.
• Holiday pay is included.
• Pension and life assurance available if eligible.
• No experience? No problem.
• We’ll give you all the training you need — and support your journey as you grow with us.
• Free doughnuts while you’re on shift, otherwise 50% off Doughnuts and 30% off Drinks at any of our UK Stores.
• Enjoy discounts from big‑name brands and supermarkets through our Treat Box platform.
• Access to WeCare: 24/7 UK‑based GP, mental health support, fitness plans, and legal or financial advice — available to you and your family.
• We’ll provide your Krispy Kreme tee and cap.
• Just bring your own blue jeans or dark trousers, and flat, non‑slip shoes or trainers.

Ready to Lead the Sweetest Team in Town?

Step into the spotlight as a Retail Shift Leader! This isn’t just any job — it’s your chance to roll up your sleeves, take the lead, and keep things running smoother than our signature glaze.

Responsibilities

You’ll run the show on shift front and centre with customers, serving up smiles (and doughnuts!), boosting sales, and keeping everything safe, clean, and on point. You’ll guide your team, build them up, and keep the energy buzzing. You’ll be hands‑on: working the till, serving hot & cold drinks, boxing up treats, and making our cabinet look as good as our doughnuts taste.

You’ll also jump into behind‑the‑scenes magic: stock checks, weekly wrap‑ups, team recruitment, and ensuring everyone’s happy to be here. When your manager’s away, you’ll hold down the fort like a boss.

Qualifications

You’ve got experience running the floor or you’re ready to rise and shine into that next step.

You lead with heart, people‑first, customer‑obsessed, and all about good vibes.

You’re a team player who takes ownership and makes things happen.

You’ve got full availability and flexibility weekends, weekdays, the whole shebang.

You bring energy, reliability, a great work ethic, and you’re always up for learning more.

Think you've got what it takes to keep the glaze flowing and the team glowing? Let’s make sweet things happen — apply now!

About Krispy Kreme

We embrace diversity within our teams, so whether you're a foodie, drink lover, sport enthusiast, gym bunny, movie buff, history geek, gamer, music fan, bookworm, none of the above or all the above, you'll find a friend here!

We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is handmade, decorated and delivered fresh daily by one of our awesome team members?

Our culture is created through our leadership mix, with a dozen styles. Check out our careers page for more information on our Krispy Kreme Culture.

Our beautiful, natural world gives us our sugar, cocoa, eggs, milk, coffee, and so much more. Protecting and preserving it is vitally important to us. So, we’re constantly working to reduce our environmental impact and become more sustainable in all we do. Check out our Social Responsibility page for more information.