Retail Shift Leader

Krispy Kreme; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular doughnut retail chain in Bristol is seeking a Retail Shift Leader to manage store operations, providing exceptional customer service and leading a team. Ideal candidates should have strong leadership skills, be customer-focused, and possess a great work ethic. Full training and support are provided, along with benefits including holiday pay and discounts.

Benefits

Hourly pay, paid every two weeks

Holiday pay included

Pension scheme and life assurance

Free doughnut during every shift

50% discount in retail stores

Free access to 24/7 GP services

Qualifications

• Experience running a retail floor or readiness to step up.
• Availability and flexibility during weekdays and weekends.
• Strong work ethic and energy.

Responsibilities

• Lead the team while serving customers and boosting sales.
• Handle stock checks and team recruitment tasks.
• Maintain store cleanliness and safety.

Skills

Customer service skills

Leadership

Teamwork

Flexibility

Reliability

Job description

Retail Shift Leader

Retail - Bristol

Contract: Full time

Salary: £13.21

This store is designed for ease and enjoyment — a space where customers can pop in, pick up their favourite doughnuts, or perch for a quick break. It’s simple, stylish, and full of feel‑good moments — and now, it could be where your career takes off.

As a team member, you’ll be the friendly face welcoming guests, serving up fresh doughnuts and drinks, and keeping the store looking great and running smoothly.

This role includes lone working, so you’ll need to feel confident handling the store independently. For that reason, all applicants must be 18 or over.

We’ll give you full training and support — all you need is a great attitude, strong customer service skills, and the desire to grow your career one sweet moment at a time.

Why Join Krispy Kreme?

Pay & Benefits

• Hourly pay, paid every two weeks directly into your account.
• Holiday pay included.
• Pension scheme and life assurance (eligibility applies).

Contracts You Can Rely On

• No zero‑hour contracts.
• Guaranteed, reliable hours.

Training & Development

• Full training provided
• Ongoing support and career development opportunities.

Employee Perks

• Free doughnut during every shift.
• Complimentary hot drinks on breaks.
• 50% discount in Krispy Kreme retail stores.
• Exclusive savings through our Treat Box discount platform.
• Free access to WeCare: 24/7 GP services, mental health support, fitness plans, and legal/financial advice for you and your family.

Uniform Provided

• Krispy Kreme t‑shirt and cap supplied.
• You provide blue jeans/dark trousers and flat, non‑slip footwear.

Ready to Lead the Sweetest Team in Town?

This isn’t just any job — it’s your chance to roll up your sleeves, take the lead, and keep things running smoother than our signature glaze.

What you’ll be doing (besides making dreams come true):

• You’ll run the show on shift front and centre with customers, serving up smiles (and doughnuts!), boosting sales, and keeping everything safe, clean, and on point. You’ll guide your team, build them up, and keep the energy buzzing. You’ll be hands‑on: working the till, serving up hot & cold drinks, boxing up those irresistible treats, and making our cabinet look as good as our doughnuts taste.
• You’ll also jump into the behind‑the‑scenes magic: stock checks, weekly wrap‑ups, team recruitment, and making sure everyone’s happy to be here. When your manager’s away, you’ll hold down the fort like a boss.

What makes you our kind of leader?

• You’ve got experience running the floor or you’re ready to rise and shine into that next step.
• You lead with heart people‑first, customer‑obsessed, and all about good vibes.
• You're a team player who takes ownership and makes things happen.
• You’ve got full availability and flexibility weekends, weekdays, the whole shebang.
• You bring energy, reliability, a great work ethic, and you’re always up for learning more.

Think you've got what it takes to keep the glaze flowing and the team glowing?

Let’s make sweet things happen — apply now!

About Krispy Kreme:

Our People:

We embrace diversity within our teams, so whether you’re a foodie, drink lover, sport enthusiast, gym bunny, movie buff, history geek, gamer, music fan, book worm, none of the above or all the above, you’ll find a friend here!

Our Doughnuts:

We’re famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is handmade, decorated and delivered fresh daily by one of our awesome team members?

Culture:

Our culture is created through our leadership mix, of which there are a dozen (naturally!): Check out our careers page for more information on our Krispy Kreme Culture.

Love our planet:

Our beautiful, natural world gives us our sugar, cocoa, eggs, milk, coffee, and so much more. Protecting and preserving it is vitally important to us. So, we’re constantly working to reduce our environmental impact and become more sustainable in all we do. Check out our Social Responsibility page for more information.

Doughnut Wait apply today!

Opening Hours

Mon 08:00 - 20:00 Tue 08:00 - 20:00 Wed 08:00 - 20:00 Thu 08:00 - 20:00 Fri 08:00 - 20:00 Sat 08:00 - 20:00 Sun 10:00 - 18:00