Retail Security Relief Officer

Mitie; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Mitie in London is seeking a Security Officer to provide on-site protection for client premises, people and assets. You will follow Assignment Instructions, meet KPIs and contribute to contract retention through accountable service delivery.

The role requires a front-line licence in Security Guarding or Door Supervision, a CCTV PSS SIA Licence, and completion of mandatory training. You will work in a structured, compliant environment, reporting incidents and maintaining professional conduct at

Qualifications

• Front-line licence in Security Guarding or Door Supervision required.
• CCTV PSS SIA Licence mandatory.
• Mandatory ongoing professional development and licence renewals.
• Willingness to complete contractually required courses.

Responsibilities

• Protect client property, people and assets per AI's and changes.
• Meet or exceed KPIs and SLAs through accountable service.
• Complete required competency training and renew licences on schedule.
• Maintain accurate incident notebooks and report as needed.
• Comply with UK law, industry regulations and safety requirements.
• Follow instructions and maintain professional conduct with clients.

Job description

Main Duties

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.