Retail Security Officer

Mitie; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security firm in Tees Valley is seeking security staff to safeguard its stores and ensure customer service excellence. Candidates must have at least 5 years of trackable working history in the UK, alongside a valid SIA Licence. This role emphasizes strong communication skills and the ability to handle emergencies professionally. Attractive benefits include a competitive hourly rate of £12.76 and company-funded training opportunities.

Benefits

20% employee discount

Childcare vouchers

Life Assurance

Qualifications

• 5 years of trackable working history in the UK.
• Security experience is essential.

Responsibilities

• Follow all policies and legal requirements.
• Use provided technology for effective reporting.
• Remain vigilant and report hazards.
• Handle challenging situations with professionalism.
• Contact emergency services when needed.

Skills

Excellent customer service

Communication skills

Energy and enthusiasm

Education

Valid SIA Licence

Job description

Location: M&S HartlepoolHourly Rate: £12.76Hours: 40 per week, Permanent Location

Candidate must have 5 years trackable working history in UK.

At M&S we take security very seriously to ensure our colleagues, customers and stores are safe environments. M&S delivers the best security through our security teams and their market leading customer service.

WHY YOU'LL LOVE THIS JOB:

• Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.
• Great Pay & Benefits: Earn £12.76 per hour with amazing benefits like 20% M&S discount (T&C applies), Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
• Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training.
• Cutting-Edge Tech: Use body-worn cameras and mobile devices for incident reporting.
• Community: Join the friendly M&S and Mitie family.

WHAT WE'RE LOOKING FOR:

• Experience: Security experience essential
• Certification: A valid SIA Licence
• Skills: Excellent customer service and communication, energy, and enthusiasm

YOUR ROLE:

• Stay Compliant: Follow all policies and legal requirements.
• Use Tech: Engage with provided technology for effective reporting.
• Proactive: Review and improve Assignment Instructions.
• Stay Alert: Report hazards and remain vigilant.
• Be Professional: Handle challenging situations with calm and professionalism.
• Emergency Ready: Contact emergency services when needed.

If your passionate about customer service like we are and have experience in security, retail, hospitality or similar skills. Then this could be the opportunity you've been looking for.

Ready to apply?