Retail Security Officer

Mitie; Stroud Green; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security service provider in the UK is seeking a Retail Security Officer responsible for delivering exceptional customer service while maintaining a safe shopping environment. The role requires strong customer service skills and the ability to patrol and deter crime effectively. Ideal candidates will hold or be willing to obtain an SIA licence. Comprehensive training and benefits are provided.

Benefits

Contracted hours

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Comprehensive induction and training programme

Access to outstanding employee benefits

Apprenticeship schemes

Progression and development opportunities

Paid breaks

Qualifications

• Must hold a current SIA licence or be willing to undergo training.
• Strong ability in delivering customer service.
• Experience in dealing with security and public order offences.

Responsibilities

• Deliver industry leading customer service
• Deter violence and public order offences
• Conduct patrols of the store
• Utilize CCTV systems for crime reduction
• Liaise with store management teams
• Coordinate with police and crime partnerships
• Wear Body Worn CCTV for safety

Skills

Exceptional customer service skills

CCTV utilization

Liaising with law enforcement

Education

SIA licence or SIA Certificates

5-year checkable employment/education history

Job description

Pay rate: £12.60

Locations

Must be able to work at Rochford, Southend, Westcliff, Rayleigh weir.

Job Overview

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).

Vetting

It is vital that you have a full 5‑year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

Main duties

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits to working with Mitie include

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re‑licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid