Retail Security Officer

Mitie; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider in the United Kingdom seeks a Retail Security Officer to ensure a safe shopping environment. The successful candidate will deliver excellent customer service, conduct store patrols, and utilize CCTV to deter crime. Applicants should ideally hold a current SIA licence, with training available in some cases. Key benefits include annual leave, pension schemes, and career development opportunities. This role emphasizes a commitment to safety and customer support.

Benefits

Annual leave entitlement

Pension and life insurance schemes

Comprehensive training programme

Free uniform supplied

Access to employee benefits

Qualifications

• Customer service skills required.
• Experience with CCTV systems is beneficial.
• Communication skills for liaising with police and management.

Responsibilities

• Deliver exceptional customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV to reduce crime.
• Liaise with store management and police.

Skills

Customer service

CCTV operation

Communication with law enforcement

Education

Current SIA licence or SIA Certificates

Job description

Pay rate: £12.60

Various Shifts (to be discussed at interview)

Job Overview

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided)

Vetting

It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

Main duties

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits to working with Mitie include

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid