Retail Security Officer

Mitie Cleaning & Hygiene Services; Southampton; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Paid breaks

Flexible benefits scheme

Virtual GP access

Salary Finance options

Cycle-to-work scheme

MiDeals discounts

Life cover

Job summary

Mitie Cleaning & Hygiene Services in Southampton is seeking a Retail Security Officer for full-time, five days a week (Mon-Fri, 12:00–21:00). You will protect the property, people and assets while delivering excellent customer service and completing required reports.

The role requires a valid SIA Door Supervisor licence, strong communication, and the ability to stay composed under pressure. Benefits include paid breaks and a flexible benefits platform.

Qualifications

• Valid Door Supervisor SIA Licence
• Excellent customer service skills
• Self-starter, can act without direction
• Report Writing skills essential
• Excellent communication skills
• Ability to work well under pressure

Responsibilities

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to staff and visitors
• Support staff with reasonable requests
• Ensure relevant reports are completed for accurate information

Skills

SIA Licence

Customer service

Self-starter

Report writing

Communication skills

Work under pressure

Job description

Better places, thriving communities.

Retail Security Officer (Full Time, 5 days a week)

Southampton

45 hours per week: Monday - Friday 12:00-21:00

Paid breaks

Retail experience preferred

£12.71 per hour

Job Overview

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

Main Duties

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to both staff and visitors
• Support the staff with any reasonable request
• Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
• Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
• To maintain professional conduct in the face of difficult situations and challenging customers
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site
• To call emergency services and Control Room to report serious incidents

What We Are Looking For

• Valid Door Supervisor SIA Licence
• Excellent customer service skills
• Self-starter, can act without direction
• Report Writing skills essential
• Excellent communication skills
• Ability to work well under pressure

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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