Retail Security Officer

Mitie Cleaning & Hygiene Services; Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider in Peterborough is seeking a Security Officer to safeguard the M&S store while delivering outstanding customer service. Applicants should have at least 5 years of experience in the UK, a valid SIA Licence, and a proactive approach to security. Benefits include company-funded SIA licence renewal, training, and a variety of perks such as discounts and flexible benefits.

Benefits

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

20% M&S discount

Virtual GP

Salary Finance

Flexible benefits platform Choices

Mitie Stars recognition and cash prizes

Qualifications

• Minimum 5 years trackable working history in the UK.
• Valid SIA Licence required.
• Security experience essential.

Responsibilities

• Stay compliant with all policies and legal requirements.
• Use body-worn cameras and mobile devices for incident reporting.
• Proactively review and improve assignment instructions.
• Remain alert and report hazards.
• Handle challenging situations with calm professionalism.
• Contact emergency services when required.

Skills

Excellent customer service

Communication

Energy

Enthusiasm

Job description

Location & Salary

Location: M&S Peterborough, PE4 6ZR

Hourly Rate: £12.76

Hours: 40+ per week (Permanent)

Shift pattern: 4 on / 4 off

Candidate Requirements

• Minimum 5 years trackable working history in the UK
• Valid SIA Licence required
• Security experience essential
• Excellent customer service, communication, energy and enthusiasm

About the Role

Security Officer – Protect & Serve in M&S stores. Safeguard the store, people and assets while delivering outstanding customer service.

Responsibilities

• Stay compliant with all policies and legal requirements
• Use body‑worn cameras and mobile devices for incident reporting
• Proactively review and improve assignment instructions
• Remain alert and report hazards
• Handle challenging situations with calm professionalism
• Contact emergency services when required

Professional Growth

Company‑funded SIA Licence renewal and continuous training.

Benefits

• Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, Childcare Vouchers
• 20% M&S discount (T&C apply)
• Virtual GP, Salary Finance, Flexible benefits platform Choices
• Mitie Stars recognition and cash prizes

How to Apply

Apply through our website to join the M&S and Mitie family. If you are passionate about customer service and have the required experience, we look forward to hearing from you.