Retail Security Officer

Mitie; Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent security firm is seeking a Security Officer in Peterborough to ensure the safety of M&S stores and deliver exceptional customer service. The role offers an hourly rate of £12.76 with numerous benefits including company-funded training and discounts. Candidates must have a valid SIA Licence and security experience. Join a supportive team dedicated to safety and service excellence.

Benefits

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

20% M&S discount

Qualifications

• 5 years trackable working history in UK required.
• Valid SIA Licence is essential.
• Experience in security, retail, or hospitality preferred.

Responsibilities

• Safeguard M&S stores, people, and assets.
• Follow all policies and legal requirements.
• Engage with technology for effective reporting.
• Report hazards and remain vigilant.
• Handle challenging situations calmly and professionally.
• Contact emergency services when needed.

Skills

Excellent customer service

Communication

Energy

Enthusiasm

Job description

Overview

Location: M&S Peterborough, PE4 6ZR
Hourly Rate: £12.76
Hours: 40+ per week, Permanent
Location Shift pattern: 4 on 4 off

Candidate must have 5 years trackable working history in UK.

At M&S we take security very seriously to ensure our colleagues, customers and stores are safe environments. M&S delivers the best security through our security teams and their market leading customer service.

Why you'll love this job

• Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.
• Great Pay & Benefits: Earn £12.76 per hour with amazing benefits like Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, Childcare Vouchers and 20% M&S discount (T&C applies).
• Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training.
• Cutting-Edge Tech: Use body-worn cameras and mobile devices for incident reporting.
• Community: Join the friendly M&S and Mitie family.

What we're looking for

• Experience: Security experience essential
• Certification: A valid SIA Licence.
• Skills: Excellent customer service and communication, energy, and enthusiasm

Your role

• Stay Compliant: Follow all policies and legal requirements.
• Use Tech: Engage with provided technology for effective reporting.
• Proactive: Review and improve Assignment Instructions.
• Stay Alert: Report hazards and remain vigilant.
• Be Professional: Handle challenging situations with calm and professionalism.
• Emergency Ready: Contact emergency services when needed.

If your passionate about customer service like we are and have experience in security, retail, hospitality or similar skills. Then this could be the opportunity you've been looking for.