Retail Security Officer

Mitie; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security company is looking for Retail Security Officers in Oxford. The role involves ensuring a safe shopping environment through exceptional customer service and vigilance. The ideal candidate has experience in customer service, communication skills, and a passion for safety. Benefits include contracted hours, annual leave, and comprehensive training programs.

Benefits

Pension and Life assurance schemes

Free uniform supplied

Access to retail discounts

Qualifications

• Experience in delivering customer service.
• Public Space Surveillance SIA licence is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Monitor store to ensure safety and security.
• Deliver industry-leading customer service.
• Report incidents and maintain high standards.

Skills

Customer Service

Communication skills

Attention to detail

Technology use

Adaptable communication

Job description

Overview

Pay rate: £13.00 per hour

Hours: Various

Location: Lidl- Oxford Templars Square

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Responsibilities

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers
• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential

Benefits

• Contracted hours
• Annual leave entitlement
• Pension and Life assurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Comprehensive training and development programme (apprenticeships available)