Retail Security Officer

Mitie; Newbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services company is seeking a Full-Time Security Guard in Newbury, England. The successful candidate will be responsible for maintaining security standards, preventing theft, and ensuring the safety of customers and staff. Candidates should hold a valid SIA licence and have strong communication skills, ideally with some experience in a similar role. The position offers a competitive salary of £13.50 per hour.

Qualifications

• Valid Frontline Security Guarding SIA licence or relevant training.
• Experience delivering customer service in a fast-paced environment.
• Ability to liaise with store management and law enforcement.

Responsibilities

• Deliver results by maintaining security and service delivery.
• Patrol store, monitor CCTV, and undertake incident reporting.
• Ensure health and safety of customers and staff during incidents.

Skills

Excellent communication skills

Adaptable communication style

Attention to detail

Ability to work in fast-paced environments

Capability in the use of technology

Education

SIA licence (or passed relevant training)

Check-able employment/education history

Tools

SMART system

CCTV monitoring equipment

Job description

Waitrose Newbury Full Time 40 Hours Pay: £13.50

Main Duties

• To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
• To protect customers and colleagues from physical and verbal abuse
• To deter violence and public order offences
• To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
• To deter till snatchers, trolley push outs and other bulk thefts
• To record any suspicious activity on an incident report ensuring the correct information is captured using the SMART system and store management are informed
• Dealing with any difficult situations that arise in a safe and professional manner
• To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
• Monitoring the store CCTV where appropriate
• Complete retrospective CCTV reviews focusing on shrinkage
• To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence, identity badge, which all must be valid
• To understand and always implement the ‘Ways of Working’
• Liaise with the store management teams giving clear and concise feedback
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• Completing reports by recording observations, information, occurrences and surveillance activities using SMART
• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and store losses
• To report all incidents fully by the end of the shift using the SMART system
• To wear and activate BWCCTV in accordance with company procedures
• Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies

What we are looking for

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
• A full five year check-able employment / education history
• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential